Application Support Consultant

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Radiometer one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Radiometer life comes first. Our vision is to improve global healthcare with reliable fast and easy patient diagnoses. Were a team that celebrates diverse ideas and continuous improvement. Here youll find a place to grow and make a real impact with your unique perspective driving us forward in improving patient care. At Radiometer our vision is to improve global healthcare with reliable fast and easy patient diagnoses.

Learn about the Danaher Business System which makes everything possible.

The Application Support Consultant is responsible for providing operational support for business applications ensuring system availability business continuity and timely resolution of user requests and incidents. This role supports global business users through incident management system administration monitoring activities documentation maintenance and collaboration with IT teams to deliver reliable and efficient application services.

This position reports to the Senior Support Manager and is part of the IT Global Business Systems Support Team located in Brea CA or New Brighton MN and will be an on-site role.

In this role you will have the opportunity to:

• Manage Request for Service tickets and provide timely incident response troubleshooting and resolution to ensure business continuity.
• Perform application administration tasks including user access management and operational support activities.
• Monitor critical business applications investigate system alerts and coordinate issue resolution with specialized support teams.
• Support and maintain applications within the assigned responsibility area ensuring reliable day-to-day operations and service performance.
• Create and maintain user guides knowledge base articles and internal incident resolution documentation while collaborating with Service Desk teams business users super users and technical specialists globally.

The essential requirements of the job include:

• Associates or Bachelors degree in Information Technology Computer Science Information Systems or a related field or equivalent work experience.
• 1 years of experience in IT support application support service desk or a related role.
• Experience using ticketing or IT service management systems to manage incidents and service requests.
• Basic understanding of business applications user administration and troubleshooting methodologies.
• Fluent English communication skills both written and verbal for collaboration in a global environment.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel up to 10% domestically and internationally as required.

It would be a plus if you also possess previous experience in:

• ITIL-based support processes including Incident Problem or Knowledge Management.
• Microsoft Dynamics 365 ERP / CRM Rillion or other enterprise business applications.
• Working in a global organization or within a regulated environment such as medical devices life sciences or manufacturing.

Radiometer a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .