Application Support Analyst
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Job Summary
- DESCRIPTION
Napa Valley College is seeking an Applications Support Analyst for the Institutional Technology department.
The incumbent in this position will be providing technical procedural and process support for assigned functional areas for application and Enterprise Resource Planning (ERP) programming; providing user training and support; designing developing implementing and maintaining complex and technical portions of application programming and reporting; and functioning as a project leader for software development.
This job reports to the Director Institutional Technology (IT) Operations.
This is a full-time 12-months-per-year classified position. The salary has an appropriate placement on range 30 of the current Classified Salary Schedule. The starting salary range is $81674 to $94548/year with future steps up to$114924/year. Placement is made based on experience. The college offers a fringe benefit package including medical dental vision disability and life insurance employee assistance program and public employee retirement system membership.
- DUTIES AND RESPONSIBILITIES
Essential Functions:
- Administers applications and operations for functional areas of the college (e.g. finance human resources student financial aid etc.) for the purpose of ensuring availability of services to authorized users.
- Coordinates with other IT professionals at the college (e.g. cross-training scheduling etc.) for the purpose of ensuring cross-functionality and IT coverage for the college.
- Designs a variety of programs (e.g. reports queries software interfaces etc.) for the purpose of ensuring effective and efficient use of the acquired software applications.
- Maintains software applications for functional areas of the college (e.g. business applications student records software software upgrades interface scripts report generation etc.) for the purpose of ensuring efficient operations under the colleges standards.
- Manages assigned projects and program components (e.g. applications interfaces updated applications software etc.) for the purpose of delivering web-services in compliance with established guidelines and objectives.
- Participates in a variety of planning and development activities (e.g. long-term plans required updates new applications etc.) for the purpose of providing information to support web needs and requirements for the college.
- Prepares written materials (e.g. procedures system level documentation reports etc.) for the purpose of documenting activities providing written reference and conveying information.
- Provides user training and support for the purpose of functioning as a project leader for software development.
- Recommends equipment supplies and materials (e.g. applications software that meets system requirements migration to updated software etc.) for the purpose of acquiring required items and completing jobs efficiently.
- Researches a variety of work-related topics (e.g. trends products equipment tests etc.) for the purpose of recommending procedures and purchases.
- Responds to inquiries from a variety of sources (e.g. staff administrators college personnel outside vendors service providers etc.) for the purpose of providing technical assistance and support.
- Troubleshoots malfunctions (e.g. incorrect information generated from queries software bugs etc.) for the purpose of resolving operational issues and restoring services.
- Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
- JOB REQUIREMENTS
- Minimum Qualifications
Skills Knowledge and Abilities:
SKILLS are required to perform multiple highly complex technical tasks with a need to routinely upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: utilizing pertinent network application operating system monitoring and troubleshooting software; adhering to safety practices; planning and managing projects; and preparing and maintaining accurate records.
KNOWLEDGE is required to perform algebra and/or geometry; review and interpret highly technical information write technical materials and/or speak persuasively to implement desired actions; and analyze situations to define issues and draw conclusions. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: current legacy and emerging operating systems; environments and network protocols; programming languages; fundamental database architecture and structures; Inter/Intranet applications; data security; project management; processes; and methodology.
ABILITYis required to schedule activities meetings and/or events; often gather collate and/or classify data; and consider a variety of factors when using equipment. Flexibility is required to independently work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and utilize equipment under a variety of conditions for multiple purposes. Ability is also required to work with a significant diversity of individuals and/or groups; work with a variety of data; and utilize a wide variety of types of job-related equipment. Problem solving is required to analyze issues and create action plans. Problem solving with data frequently requires independent interpretation of guidelines; and problem solving with equipment is significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: setting priorities; establishing effective relationships; being attentive to detail; communicating with diverse groups; conveying technical information to non-technical audiences; working nonstandard hours; anddemonstrated sensitivity to and understanding of the diverse academic socioeconomic cultural disability gender identity sexual orientation and ethnic background of community college students.
Responsibility:
Responsibilities include: working under limited supervision using standardized practices and/or methods; leading guiding and/or coordinating others; operating within a defined budget. Utilization of significant resources from other work units is sometimes required to perform the jobs functions. There is a continual opportunity to significantly impact the organizations services.
Work Environment:
The usual and customary methods of performing the jobs functions require the following physical demands: significant lifting carrying pushing and/or pulling some stooping kneeling crouching and/or crawling and significant fine finger dexterity. Generally the job requires 90% sitting 5% walking and 5% standing. The job is performed in a generally hazard free environment.
Experience:
Five (5) years of job related experience within a specialized field with increasing levels of responsibility.
Education:
Bachelors degree in job-related area.Clearances:
Criminal Background Clearance
Tuberculosis ClearanceTitle 8 USC Section 1324-A requires verification of eligibility for employment in the United States.
Desirable Qualifications
- Experience with Ellucian Colleague and Ethos.
- MS SQL systems administration including SSRS and SSIS.
- Experience with both data reporting and data integrations between systems.
- Knowledge of modern API-based integrations workflows and tools (Javascript JSON Postman etc).
- APPLICATION PROCEDURE
A. Applicants must complete the online application through . All elements of the application including the education and work experience sections and supplemental questions must be submitted in order for the application to be considered complete. Napa Valley College evaluates candidates based on the information provided in the online application only. Do not attach resumes and cover letters.
Internal applicants are still required to submit a complete online application for this position. This includes the submission of transcripts.
B. Applicants must attach the following to complete the application process:
Legible copies of transcripts verifying college work degrees and conferral dates (official transcripts required on offer of employment). Transcripts without the degrees and conferral dates will be deemed incomplete.
Foreign Transcripts:Napa Valley College requires that individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts degrees and other relevant documents. A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and/or salary placement even if the foreign transcript has previously been accepted by a different college or university in the United States. Foreign transcripts must be evaluated by one of the organizations approved by the State of California Commission on Teacher Credentialing. Please click here (Download PDF reader) for a list of approved organizations.
It is important that your application reflect all of your relevant education and experience. Please note that applications will be rejected if no work experience is listed or if other required application fields are missing or incomplete. Transcripts are the only attachments allowed so we may verify that the minimum education qualification has been met.All required application materials must be submitted no later than 11:59 p.m. Pacific Time on the filing deadline. Please do not submit material not requested. Application materials submitted become the property of Napa Valley College and the Department of Human Resources cannot copy return or transfer material to other positions. Any expenses incurred in connection with the initial interview will be the responsibility of the candidate. The college will reimburse certain travel expenses associated with second interviews (if applicable) depending on distance of travel.
The District will not accept materials by e-mail fax or mail for this position.
SPECIAL ACCOMMODATIONS: If you are in need of special services or facilities due to a disability in order to apply or interview for this opening please contact the Department of Human Resources.Napa Valley College an Equal Employment Opportunity Employer maintains a drug-free workplace and requires that employees abide by that policy.
For more information contact the Department of Human Resources:
2277 Napa-Vallejo Highway
Napa CA 94558
For technical support please call .
Required Experience:
IC
