Application Production Support Analyst

Location: NYC (Hybrid at least 3 days onsite/week)

Visa Sponsorship: Talan does not sponsor U.S. work permits or employment visas.

Were seeking an Application Production Support Analyst to ensure the stability and availability of ION and other internal credit-desk applications. This role supports traders resolves production issues proactively monitors systems and coordinates with technical teams.

Role and responsibilities

• Monitor ION and other internal applications.
• Investigate and resolve production incidents.
• Communicate status updates and maintain incident documentation.
• Support traders through approved communication channels.
• Analyze logs and escalate complex issues.
• Coordinate with developers business analysts and regional teams.
• Support releases changes and start-of-day checks.
• Follow all security compliance and operational procedures.

Qualifications :

• Experience supporting fixed-income or credit trading applications.
• Knowledge of trading-desk operations RFQ lifecycles and post-trade processes.
• Experience with production monitoring troubleshooting and incident management.
• Proficiency in log analysis and log-scraping tools.
• Strong communication and stakeholder-management skills.
• Ability to work independently and collaboratively in a time-sensitive environment.

Companys Benefits

At Talan we invest in our employees well-being and empower them with benefits including:

• Competitive salary between USD $105000 - US$14500
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays 5 sick days 2 personal days per year
• Company health dental and vision insurance plans FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time