Application Engineer (SDCRM)

Job Title: Application Engineer (SD/CRM)

Location: Houston TX (On-site)

Company: Yinlun TDI LLC

About Yinlun TDI LLC

Yinlun TDI LLC is a leading provider of advanced thermal management solutions for the U.S. automotive commercial truck and off highway markets. Following the acquisition by Zhejiang Yinlun Co. Ltd. Yinlun TDI has further strengthened its engineering expertise and manufacturing capabilities in the United States.

Headquartered in Houston TX Yinlun TDI LLC maintains sales and engineering facilities in California Michigan and Illinois. With strong support from our parent company we are well positioned for continued growth across conventional heat exchangers hybrid electric vehicle (EV) and autonomous driving sectors.

Yinlun TDI LLC is an ISO 14001 and IATF 16949 certified manufacturer of heat exchangers and fluid cooling components for automotive commercial truck bus and industrial markets.

Position Overview

We are seeking an Application Engineer (SD/CRM) to support and progressively take ownership of SAP SD CRM EDI and related customer order-fulfillment processes across Yinlun TDIs North American operations.

Yinlun TDI is implementing SAP S/4HANA together with an integrated system landscape that includes WMS MES SRM CRM IQC and other connected applications across the United States and Mexico. This role will provide Level 1 and Level 2 application support troubleshoot transactional and interface issues support users and help maintain reliable day-to-day business operations.

This is a growth-oriented role designed to develop into an internal Level 3 functional owner over time with increasing responsibility for configuration functional specifications system design decisions and reduced reliance on external consultants.

Key Responsibilities

• Serve as a primary application support contact for SAP SD CRM EDI and customer order-fulfillment processes.
• Support Sales Customer Service Program Management Shipping and Logistics users.
• Own assigned support tickets from intake through resolution or escalation.
• Document business impact troubleshooting performed and final resolution.
• Prioritize issues affecting customer releases order processing shipping ASN transmission invoicing and other customer-facing processes.
• Participate in escalation and after-hours support during cutovers hypercare major releases and critical business incidents.
• Develop deep functional knowledge of SAP SD CRM EDI customer master data pricing scheduling agreements deliveries shipping billing and related integrations.
• Maintain functional configuration process flows interface documentation customer-specific requirements and key decision records.
• Support data quality for customer ship-to customer-material pricing scheduling-agreement EDI partner packaging labeling and related master data.
• Understand integration with PP MM/WMS FI MES and other systems while maintaining primary ownership of the SD/CRM/EDI area.
• Monitor and troubleshoot SAP IDocs EDI transmissions middleware jobs customer portal interfaces CRM integrations WMS shipping interfaces and related batch jobs.
• Diagnose issues involving customer demand scheduling agreements sales orders deliveries ASNs invoices acknowledgments master data mappings and blocked SAP documents.
• Trace transactions across system boundaries and identify the point of failure.
• Coordinate resolution with application infrastructure network and vendor teams.
• Identify recurring failures and drive corrective actions through configuration master-data process or interface improvements.
• Support SAP S/4HANA and connected-system implementations through requirements gathering fit-gap analysis configuration validation testing defect management and retesting.
• Coordinate integration testing and UAT with business users.
• Support cutover data validation migration EDI setup interface activation go-live and hypercare.
• Support future releases upgrades enhancements and additional site deployments.
• Build and maintain operational reports queries and dashboards.
• Investigate discrepancies involving orders deliveries shipping ASNs billing CRM and EDI.
• Maintain work instructions quick-reference guides known-error documentation and user training materials.
• Train and support business users key users and super users.
• Support application roles authorizations and periodic access reviews.
• Progress toward Level 3 capability by taking ownership of defined configuration areas and writing functional specifications for reports interfaces conversions enhancements and forms.

Education

• Bachelors degree in Information Technology Information Systems Industrial Engineering Computer Science Business Administration or a related field.
• Equivalent practical experience in ERP support within manufacturing may be considered.

Professional Experience

• Two or more years of experience supporting an ERP system in a live production environment with hands-on ticket ownership.
• Candidates with three to five years of experience and demonstrated depth in one functional area may be considered at the higher end of the role.
• Working knowledge of SAP S/4HANA or ECC at the transaction and process level in at least one relevant functional area.
• Demonstrated experience in a manufacturing environment with direct exposure to production warehouse or quality operations.
• Automotive Tier 1 or Tier 2 experience strongly preferred.

Skills

• Strong understanding of end-to-end business processes such as order-to-cash procure-to-pay plan-to-produce or record-to-report.
• Structured troubleshooting ability including reproducing issues isolating root causes and verifying fixes.
• Ability to read application and interface error logs and use the information to resolve issues.
• Practical understanding of ERP integration with systems such as WMS MES CRM SRM quality systems and EDI.
• Strong reporting and data analysis skills.
• Ability to write or read SQL queries and work confidently in advanced Excel.
• Experience working with ticketing systems and defined service levels.
• Professional working proficiency in both English and Spanish.
• Ability to travel approximately 2030% between Houston and Mexico sites.
• Ability to work planned off-hours for cutovers go-lives hypercare physical inventory and period close.
• Valid passport and eligibility to obtain relevant business visas.
• Legally authorized to work in the country of hire without sponsorship.
• Strong interest in developing into a functional-technical Level 3 role.

Preferred Qualifications

• SAP certification in the relevant module or an SAP certification path already underway.
• Direct experience with an SAP S/4HANA implementation or rollout.
• Hands-on experience with WMS MES supplier portals CRM or quality/inspection systems integrated with ERP.
• Automotive EDI experience including scheduling agreements releases ASNs invoices and customer-specific requirements.
• Familiarity with SAP integration technologies including IDocs BAPIs RFC SAP Integration Suite PI/PO and API-based interfaces.
• Ability to read ABAP and use the debugger at an analysis level.
• Exposure to Fiori CDS views or embedded analytics.
• Experience in an IATF 16949 environment.
• TISAX or ISO 27001 awareness.
• Lean Six Sigma APICS CPIM/CSCP or ITIL Foundation certification.
• Experience within a Chinese- or Asian-headquartered multinational.
• Conversational Mandarin is an advantage but not required.

Benefits

• Competitive salary and performance-based bonus
• Comprehensive benefits package (medical dental vision life insurance)
• Short-term and long-term disability coverage
• 401(k) with company match
• Paid vacation sick time holidays and floating holidays
• Career growth opportunities in a fast-paced global environment