AppleCare Technologies Global Change Lead

Imagine what you could do here. At Apple great new ideas have a way of becoming extraordinary products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could accomplish! We are strengthening our team and are seeking an experienced Change Lead to take on a multi-year initiative. We feature a collaborative environment with creative inquisitive people and groundbreaking technologies. Come join us and make a difference!nnYou will serve as the Change Lead for a large cross-functional initiative on the Global Planning Portfolio and Change (PPC) team within AppleCare. You will be responsible for delivering change management on large cross-functional system and process implementations while providing change management training tools templates and support to our internal Project and Program this role you will partner with AppleCare and Apple wide project and functional teams based in the US EMEIA and APAC to help support the roll out of a multi-year program.

You will deliver change management on a large cross-functional initiative. This includes conducting stakeholder analysis performing change impact analysis and developing comprehensive communications and training plans.

Execute and deliver Apple developed methodology and templates acting as a reference point for queries and with Apple wide stakeholders to drive action and alignment in a fast paced and update the change management framework and visibility and status reporting to the project team change management team and and improve change management delivery collaboratively with a team of change practitioners.

Bachelors degree or equivalent experience.n7 years of applicable experience focused on project and change managementnApplied knowledge of change management concepts (e.g. PROSCI) tools and managing projects for large scale system and process of collaborating across project teams management and internal in negotiating influencing and facilitating discussions to drive project in identifying and implementing process improvement work with teams from multicultural backgrounds countries and time to organize complex projects and maintain project documentation.

Masters degree or (or equivalent industry leader in Change Management) to adapt quickly remain flexible and act for learning new technologies rapidly especially related to AI tools platforms and process to build trust and foster engagement with project partners.