Apple Health Services and Operations Director (EMS4)
Job Location:
Thurston County, WA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Description
Apple Health Services and Operations Director
This is a remote-hybrid position with onsite work required as needed to support business operations.
This position provides policy and operational leadership for customer- and provider-facing units doing critical work to directly support Washingtonians every day. This division leader is a mix of Medicaid policy interpretation and implementation as well as operational leadership of units that include both union represented and non-represented staff. If youre drawn to a leadership opportunity that is close to the people you serve this is the opportunity for you!
All HCA employees will apply an equity lens to their work which may include but is not limited to all analyses of core business and processes.
About the division:
Washington States Medicaid program is branded as Washington Apple Health (or simply Apple Health). The Apple Health Services and Operations (AHSO) division consists of the Medical Assistance Customer Service Center (MACSC) Coordination of Benefits and Claims Offices (COBCO) Provider Enrollment (PE) and Authorization Services Office (ASO). This position reports directly to the Medicaid and CHIP Director and plays a vital role in accomplishing the Health Care Authoritys mission.
HCA promotes health care access to the uninsured underinsured and Tribes; it ensures that health technology and prescription drugs are safe and used effectively and improve health and productivity of state employees retirees and their dependents. HCAs mission is powered by the people we serve; we improve health across Washington by advancing equitable access to quality whole-person care.
About the position:
The Assistant Director leads the AHSO division providing executive leadership strategic direction and operational oversight of customer and provider services for 65 statewide Medicaid CHIP and state-funded medical assistance programs serving 1.9 million Washingtonians and the newly launched WACares program. The position is responsible for ensuring the effective administration of customer contact center services provider enrollment coordination of benefits fee-for-service claims processing authorization services and related operational functions that support access to care and payment for health services.
This position is eligible for remote work but is required to report on-site at least two times per week to meet business need. The default assigned work location of all Health Care Authority (HCA) positions both on-site and telework eligible positions is within the State of Washington. This position reports to Olympia WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment regardless of telework status or location.
- Duties
Some of what you will do:
- Direct statewide customer and provider service operations for Medicaid CHIP state-wide medical assistance programs and the WACares Program.
- Establish strategic direction priorities performance measures and operational objectives for AHSO units.
- Ensure operational excellence and lead enterprise-wide initiatives to improve customer service delivery provider support and claims administration.
- Ensure operational readiness for major program policy and systems changes.
- Provide executive oversight and direction for Medicaid program administration compliance and policy interpretation operationalization and compliance.
- Address federal and state statutes regulations CMS guidance audit findings and program requirements related to Medicaid prior authorization coordination of benefits and provider enrollment.
- Direct the design implementation and evaluation of state Medicaid Coordination of Benefits (COB) and Third-Party Liability (TPL) policies to ensure regulatory compliance.
- Advise the Medicaid Director and Executive Leadership regarding operational impacts of policy legislative fiscal and regulatory changes.
- Serve as appointing authority for a workforce of 250 employees both represented and non-represented through senior leaders and front-line supervisors.
- Exercise authority for personnel decisions in accordance with state laws collective bargaining agreements civil service rules and agency policy.
- Direct division budget planning resource allocation and fiscal accountability.
- Qualifications
Required qualifications:
Qualifying candidates will satisfy one of the following criteria options:
Option 1:
- Bachelors degree in health policy health administration business administration public health public administration or other closely related field
- Five (5) years of leadership experience in Medicaid public health human services program administration health policy or related programs projects teams or operations in a represented environment and
- Three (3) years of senior level management experience (supervising other supervisors/managers).
Option 2:
- Associate degree in health policy health administration business administration public health public administration or other closely related field
- Seven (7) years of leadership experience in Medicaid public health human services program administration health policy or related programs projects teams or operations in a represented environment and
- Three (3) years of senior level management experience (supervising other supervisors/managers).
Option 3:
- Nine (9) years of leadership experience in Medicaid public health human services program administration health policy or related programs projects teams or operations in a represented environment and
- Three (3) years of senior level management experience (supervising other supervisors/managers).
Required competencies:
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
- Experience leading large-scale organizational change systems implementation or business transformation initiatives.
- Demonstrated executive management skills and abilities including project management strategic leadership quality and system improvement fiscal management and management of personnel issues.
- Demonstrated knowledge of regulatory interpretation and compliance related to state and federal Medicaid and CHIP regulations
- Demonstrated ability to work with multiple stakeholders facilitate and convene divergent groups to achieve a common goal.
- Demonstrated understanding of the complex relationships among policy operations technology and customer experience and proven ability to make decisions that strengthen the overall system.
- Demonstrated knowledge and expertise with state and federal Medicaid and CHIP program rules requirements and regulations as well as the evolving federal Medicaid landscape.
- Ability to lead services that are accessible equitable and easy to navigate creating an exceptional customer and provider experience.
- Leading people including managers through coaching mentoring recognition and performance feedback.
- Engaging with a diverse set of stakeholders to develop and implement policy and solve complex problems.
- Demonstrated ability to adapt and lead staff through changes within agency.
- Ability to serve as a role model for issues regarding ethical conduct and personal/professional standards.
- Interest in promoting opportunities for development and a commitment to building a diverse workforce.
Preferred qualifications:
- Masters degree in health policy health administration business administration public health public administration or other closely related field.
- Lean Six Sigma Green Belt certification
- Lean Six Sigma Black Belt certification
- Prosci Change Management certification
- Executive level experience in public medical assistance programs.
- Senior management level experience at a state government agency including managing a large complex operating budget.
- Thorough knowledge experience and accountability in strategic leadership and planning in a complex multi-service organization.
- Management and oversight of budgets which include multiple sources of federal and state funds.
How to apply:
Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position you will need to complete your profile which includes three professional references and attach in separate files:
- A cover letter that specifically addresses how you meet the qualifications for this position
- Current resume
To take advantage of veteran preference please do the following:
- Attach a copy of your DD214 (Member 4 long-form copy) NGB 22 or USDVA signed verification of service letter.
- Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in .
- Supplemental Information
About HCA:
Functioning as both the states largest health care purchaser and its behavioral health authority the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars HCA purchases health care including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention crisis and recovery supports to all Washington residents.
What we have to offer:
- Meaningful work with friendly co-workers who care about those we serve Voices of HCA
- A clear agency mission that drives our work and is person-centered HCAs Mission Vision & Values
- A healthy work/life balance including alternative/flexible schedules and mobile work options.
- A great total compensation and benefit package WA State Government Benefits
- A safe pleasant workplace in a convenient location with restaurants and shopping nearby.
- And free parking!
Notes:
Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.
HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected included and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary employee-led groups whose aim is to foster a diverse inclusive workplace aligned with HCAs mission.Our diversity and inclusion efforts include embracing different cultures backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women racial and ethnic minorities and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age disabled and Vietnam era veterans as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them please contact us at . Persons with disabilities needing assistance in the application process or those needing this job announcement in an alternative format may contact Jake Nelko at or .
The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
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