Analytics, Development, and Intake Management Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed build a career and contribute to our shared success. This includes attracting and developing exceptional talent recognizing and rewarding performance and supporting our teammates physical emotional and financial wellness through affordable competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service community college education or a wide range of work and life experiences. These journeys foster resilience leadership and innovation strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration engagement and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
Manages/oversees the analytical team & client responsibilities across a targeted group of Analytical resources consisting of Senior Analysts Team Leads and Analysts; serving one or more senior executives with functional responsibility across Wealth and Consumer channels products marketing
Ensures appropriate focus and alignment of staff and resources
Identifies opportunities for collaboration across the Analytics organization to effectively deliver against priorities. Supervises directs and communicates complex analyses using a variety of tools techniques and resources to deliver insights that drive business direction and decision making. Partners with P&L owners and senior executives to identify analyze and propose solutions to a variety of business problems using data driven insights. Develops employees within the analytical discipline to be able to communicate and improve their business insight capabilities. Experience in supervising/leading technical or complex projects and managing to an outcome(directly or indirectly). Proven track record in financial services consumer products or marketing business / analytics. Knowledge of current data techniques and tools. Bachelors Degree. Demonstrated understanding of statistical data uses in business decisions.

Role Overview

This role is responsible for leading a Global Operations Data and Modeling team focused on analytics reporting development automation and intake management. The manager will oversee developers analysts and intake management employees who deliver scalable reporting solutions manage portfolio demand maintain inventory and documentation controls and use data-driven insights to improve operational performance regulatory readiness and business outcomes. The role requires inclusive accountable leadership technical fluency stakeholder management risk discipline and the ability to translate complex business needs into prioritized sustainable solutions.

Managerial Expectations
Model inclusive leadership and create an environment that supports engagement accountability constructive challenge and continuous improvement.
Provide regular inspection coaching feedback and performance management to motivate employees recognize performance provide meaningful feedback and support employee growth.
Demonstrate deep process knowledge and operational excellence through simplicity data-based decision-making and measurable process improvement.
Act as an enterprise advocate by connecting team priorities to broader organizational strategy risk appetite and business outcomes.
Maintain strong risk discipline by identifying escalating debating and resolving issues in alignment with enterprise control expectations.
Manage resources expenses and priorities responsibly while ensuring work is appropriately delegated tracked and delivered.
Develop talent across technical analytical process and relationship-management disciplines including hiring onboarding readiness and long-term skill growth.
Foster a respectful inclusive environment where employees are empowered to contribute challenge constructively and grow.

Success Profile
The successful candidate will be a hands-on leader who can manage people shape portfolio priorities engage senior stakeholders and guide teams through the delivery of high-quality data reporting development and intake management outcomes. This leader will combine technical fluency operational judgment control awareness and strong coaching skills to build a high-performing team that delivers consistent value to Global Operations

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge operational excellence and innovation through a focus on simplicity data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions purpose and results and connects to team strategy priorities and contributions.
• Risk Manager: Ensures proper risk discipline controls and culture are in place to identify escalate and debate issues.
• People Manager & Coach: Provides inspection coaching and feedback to motivate differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing inspecting and appropriately delegating team work.

Required Qualifications:

• Experience in supervising/leading technical or complex projects and managing to an outcome (directly or indirectly)
• Proven track record in financial services consumer products and/or marketing business / analytics
• Knowledge of current data techniques and tools
• Bachelors Degree in related field
• Coursework in finance math/statistics and/or computer science
• Demonstrated understanding of statistical data uses in business decisions

Key Responsibilities
Manage and develop a team of developers analysts and intake management employees responsible for reporting analytics automation and portfolio execution.
Lead intake governance demand prioritization sequencing dependency management and delivery oversight across a complex portfolio of initiatives.
Establish and maintain reporting inventory controls process documentation coding standards change management practices and quality assurance routines.
Partner with senior leaders product management technology risk control and operational stakeholders to understand business problems define priorities and deliver actionable data products.
Oversee the design development and operational ownership of dashboards reporting suites automation routines and analytical products that improve operational performance and decision-making.
Use data analysis forecasting trend identification and performance measurement to surface insights evaluate risks and support fact-based business decisions.
Drive standardization simplification and modernization of legacy reporting and intake processes into scalable resilient and well-controlled solutions.
Ensure adherence to enterprise requirements for data usage regulatory compliance audit readiness document retention procedural documentation and control oversight.
Communicate trends risks recommendations and delivery status through executive-ready narratives performance updates and governance forums.
Coach employees in technical skills analytical thinking problem structuring communication stakeholder engagement and professional development.

Required Qualifications
5 years of experience in data analytics reporting application development process management project management operational performance or a related financial services function.
4 years of leadership experience managing or directly guiding technical analytical development or intake management teams.
Experience leading complex technical or analytical initiatives from intake through delivery including prioritization stakeholder alignment execution tracking and outcome management.
Strong understanding of reporting governance data quality process documentation inventory controls change management audit readiness and regulatory or operational risk expectations.
Demonstrated ability to translate business problems into analytical solutions reporting requirements automation opportunities and measurable performance outcomes.
Experience with business intelligence data mining workflow automation or database tools such as SQL Tableau Alteryx Python SAS PowerShell JavaScript Oracle SQL Server Hadoop or comparable approved enterprise technologies.
Excellent verbal written and interpersonal communication skills including the ability to influence senior leaders and communicate complex analysis in a clear executive-ready format.
Ability to manage multiple priorities in a highly matrixed fast-paced and dynamic deadline-driven environment while meeting deadlines and maintaining quality.
Bachelors degree in a related field or equivalent work experience.



Desired Skills:
Experience in Global Operations non-financial regulatory reporting operational reporting risk management control functions or financial services operations.
Coursework or experience in finance mathematics statistics computer science data engineering business analytics or related disciplines.
Proven track record developing reporting products dashboards automation solutions or analytical product suites for senior leadership or operational clients.
Experience building or managing end-to-end reporting systems intake workflows reporting inventories and reusable analytical assets.
Demonstrated ability to coach developers and analysts on technical execution analytical theory documentation practices peer review and stakeholder communication.
Knowledge of enterprise-approved tools platforms systems and data environments used to support scalable reporting automation and analytics delivery.

Key Skills
People leadership and talent development
Technical strategy and delivery management
Intake governance and portfolio prioritization
Business analytics and business intelligence
Analytical thinking and critical thinking
Process simplification and continuous improvement
Risk control and issue management
Data governance documentation and audit readiness
Executive communication and stakeholder influence
Relationship building and cross-functional collaboration
Decision-making and business acumen
Innovation automation and scalable solution design

Skills:

• Analytical Thinking
• Critical Thinking
• Process Simplification
• Talent Development
• Technical Strategy Development
• Business Acumen
• Business Analytics
• Business Intelligence
• Innovative Thinking
• Strategic Thinking
• Continuous Improvement
• Decision Making
• Executive Presence
• Hiring and Onboarding
• Influence

Shift:

Hours Per Week: