Analytics and Projects Team Supervisor (MA5AHEA) Project Internal

Analytics and Projects Team Supervisor (MA5/AHEA) - Project - Internal

This is a project position ending 06/30/2027.

This opportunity is internal and available to current HCA employees only.

Join the Apple Health Eligibility and Access Division and help make sure every eligible Washington resident can get the medical care they need. As an Operations Analytics and Projects team member you will lead projects drive process improvements and use your expertise in data analysis and contact center operations to make real improvements for Medicaid clients across the state. You will lead a high-performing and dynamic team and work in a flexible primarily telework role based in Olympia.

All HCA employees will apply an equity lens to their work which may include but is not limited to all analyses of core business and processes.

About the division:

Within the Apple Health Administration (AHA) the The Apple Health Eligibility and Access Division (AHEA) works across HCA and in partnership with the health care community at a local state and federal levels in order to develop and manage high quality and evidence-based health care programs and purchase services that enhance Apple Health (Medicaid) clients ability to access appropriate quality health care.

About the position:

This position reports directly to the AHEA Operations Analytics and Projects Team Supervisor and supports HCAs mission to provide access to medical care for all eligible Washington residents b providing operational support to the division. The success candidate is an expert in project management process improvement data analysis and contact center operations. This role supports the AHEA division by independently leading projects process improvements and the implementation of programmatic changes that impact Medicaid clients. Supervisory responsibilities include managing competing priorities setting expectations delegating work and evaluating performance. Direct reports to this supervisor include Management Analyst 4 Management Analyst 3 and Medical Assistance Special 4 positions.

This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions both on-site and telework eligible positions is within the State of Washington. This position reports to Olympia WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment regardless of telework status or location.

Some of what you will do:

• Serve as the project manager on projects that span the division and serve the Medicaid client population.
• Lead and facilitate large internal and cross-divisional stakeholder workgroups to improve operational processes and the Medicaid client experience.
• Analyzes business management or technology needs to facilitate changes in services and practices and implements solutions.
• Coordinates statewide projects to operationalize changes to health care policy or systems that improve access to Medicaid or efficiency and quality of eligibility determinations.
• Acts as legislative coordinator for the division; supports the coordination tracking and completion of division bill analysis.
• Performs thorough and timely legislative analysis as assigned; Identifies impacts concerns and risks of proposed legislation on AHEA division activities and Medicaid clients.
• Provides expert advice analysis and consultation to senior level management staff in developing strategies for the available use of resources defining departmental needs and priorities organizational change long range planning and setting goals and objectives particularly in addressing highly complex multidimensional issues.
• Plans assigns and reviews the work of staff.
• Evaluates employee performance and prepares performance appraisals.
• Assesses training needs of staff and arranges for or provides instruction.

Required qualifications:

Qualifying candidates will meet one of the following criteria options:

Option 1:

Bachelors degree in business administration public administration law public health health administration or a related field and five (5) years of the required experience below.

Option 2:

Associate degree in a field identified above and seven (7) years of the required experience below.

Option 3:

Nine (9) years of the required experience below.

The required experience includes:

• One (1) year of professional supervisory experience.

And demonstrated experience in two or more of the following areas:

• Conducting research
• Analyzing policies laws rules or regulations
• Conducting business analysis and developing requirements
• Leading business projects
• Managing business operations
• Business policy development

Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preferred qualifications:

Proficiency with Apple Health customer service delivery and software:

• Demonstrates knowledge of customer service delivery for Medicaid clients and providers including core functions of the Apple Health Eligibility and Access Division and relationships to partner call and contact centers that support Medicaid programs.
• Demonstrates proficiency with tools like Microsoft Office Suite (especially Excel Word and PowerPoint). Previous experience with HealthPlanFinder ACES ProviderOne ServiceNOW Avaya Workplace CMS Supervisor SharePoint and PowerBI a plus.

Operational and project oversight:

• Demonstrated ability to independently lead cross-divisional project teams using advanced process improvement strategies. This includes planning organizing assigning tasks setting deadlines and leading the project from initiation to completion. Provides guidance and oversight for implementing and standardizing process improvement solutions ensuring full integration and monitoring of outcomes.
• Demonstrated ability to apply human-centered design principles to business processes and systems. Seeks to understand the customer journey to improve customer experience and outcomes.
• Lean Six Sigma Green Belt certification Project Management Professional (PMP) or equivalent.

Communication and reporting:

• Oversee the production of complex and strategic reports for the highest levels of management influence critical decision-making with significant budgetary implications.
• Develops comprehensive communication strategies to ensure effective information flow regarding complex issues and strategic initiatives.
• Presents research findings and recommendations to the highest-level internal and external audiences with poise confidence and credibility.

Expert analytical and problem solving:

• Demonstrated ability to analyze changing business needs to evaluate and make proposals about the effective use of existing or emerging technologies to leadership teams.
• Demonstrated ability to gather interpret and evaluate various types of data such as operational productivity and inventory to identify issues and trends form accurate conclusions and make effective recommendations.
• Demonstrated ability to analyze and evaluate proposed legislation by summarizing the bill identifying operational impacts to the division and providing expert-level recommendations to leadership about how to operationalize the change.

Executive leadership influence:

• Analyzes complex multidimensional issues and provides expert-level consultation to management to develop strategies for use of resources long-range planning and priorities. This involves providing objective data-driven counsel to help leaders make informed decisions.
• Demonstrated ability to apply expert judgement to evaluate options and outcomes; audit current processes identify inefficiencies evaluate the feasibility of changes and lead efforts to re-develop work processes for maximum efficiency and quality to address challenges and improve processes.

People and team management:

• The demonstrated ability to assign instruct and coordinate the work of professional staff. This includes providing training conducting performance reviews addressing leave requests and taking corrective action as needed.
• Provides expert guidance and direction to staff and teams cultivating a culture of high performance and continuous improvement.
• Demonstrated ability to apply excellent negotiation skills and the ability to resolve conflicts that arise within the team and with other stakeholders.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy) NGB 22 or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in .

About HCA:

Functioning as both the states largest health care purchaser and its behavioral health authority the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars HCA purchases health care including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention crisis and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serveVoices of HCA
• A clear agency mission that drives our work and is person-centeredHCAs Mission Vision & Values
• A healthy work/life balance including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit packageWA State Government Benefits
• A safe pleasant workplace in a convenient location with restaurants and shopping nearby.
• And free parking!

Notes:

Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected included and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary employee-led groups whose aim is to foster a diverse inclusive workplace aligned with HCAs mission.Our diversity and inclusion efforts include embracing different cultures backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women racial and ethnic minorities and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age disabled and Vietnam era veterans as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them please contact us at .Persons with disabilities needing assistance in the application process or those needing this job announcement in an alternative format may contact Lisa Fleming at or

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

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