Analyst V, Technology Services

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

Job Description

Key Accountabilities

Facilitate daily operational activities and measure process quality and compliance.

Employ statistical methods to analyze and configure applications to improve the customer experience and provide practical solutions to problems.

Identify evaluate and implement automation and continuous improvement ideas supporting ITIL-aligned processes.

Partner with business users process owners architecture and development teams to ensure effective application use.

Lead track and communicate status of cross-team initiatives.

Develop and maintain positive working relationships with technology teams business teams and vendors in order to promote alignment between functions.

Design and create metrics for improved measurement and reporting.

Create and update documentation.

Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.

Train the TS and end user community to increase adoption and communication of TS processes.

Apply understanding of financial principles to team initiatives.

Provide domain guidance to less experienced team members.

Education Experience & Skill Requirements

5-7 years professional experience in a technology or business field

Professional certifications (e.g. ITIL CSM AWS)

Demonstrated ability to lead track and communicate status of cross-team initiatives.

Demonstrated ability to identify evaluate andimplementopportunitiesfor automation and continuousimprovement ofITIL-aligned processes.

Demonstrated ability to create and update process documentation.

Ability to learn quickly be self-motivated to improve knowledge and tackle new challenges

Exceptional organizational skills communication skills and attention to detail required

Proficient at creating leadership-level communications and presenting to and interacting with leaders

Must demonstrate an energetic hands-on enthusiastic results-oriented approach as a team player capable of adding significant value to the existing team.

Experience gained through a college degree program and/or business certifications may apply to the skills above

Key Metrics

Process compliance

Agile delivery proficiency

System availability for applications

Ticket volumes and trending

Job Family

Company

Locations

If you currently work for Vistra or its subsidiaries please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.

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