Analyst I, Retail Technology

The Analyst I Retail Technology job is to provide ongoing support and maintenance of the
companys retail technology systems.

• 1. Investigate escalated issues by gathering and analyzing additional
• information
• 2. Support retail systems hardware and software including point of sale
• (POS) inventory cash office fueling loyalty and quick service restaurants
• (QSR)
• 3. Test new versions of retail software and coordinate installation in stores
• 4. Coordinate with all departments regarding accuracy of polling and data
• capture and rekeying of missed sales transactions
• 5. Conduct second level support in troubleshooting and resolving all retail
• system issues escalated by internal business partners
• 6. Collaborate with Retail Technology Analyst II and Senior Retail Technology
• Analyst to identify and resolve bugs and issues and introduce new
• functionality
• 7. Test new business requirements within the retail system environment
• 8. Maintain test software and hardware environments
• 9. Maintain deployment software maintenance patching and training
• documentation
• 10. Create maintenance of operating system (OS) image
• 11. Manage deployment of OS updates and security requirements
• 12. Model behaviors that support the companys common purpose; ensure
• guests and team members are supported at the highest level
• 13. Ensure all activities are in compliance with rules regulations policies and
• procedures.
• 14. Ability to work unsupervised for extended periods
• 15. Complete other duties as assigned.

Qualifications :

• This position requires candidates to be legally authorized to work in the United States without employer sponsorship now or in the future
• High school diploma or equivalent certification required
• Bachelors degree or equivalent experience preferably related to computer science and technology preferred
• Minimum one year experience with POS systems and second level support
• in identifying and troubleshooting system issues preferred
• Working knowledge of Microsoft Windows including Microsoft Office
• Working knowledge of retail store software systems
• Working knowledge of Microsoft SQL Server Express and ability to script
• SQL queries preferred
• Working knowledge of coding languages such VB etc. preferred

Additional Information :

Travel Travel required less than 10%
Physical Requirements & Working Conditions
Lift up to 50 pounds
Lift and move POS and other hardware as necessary
Sit or stand for long periods of time
Work flexible hours in system critical situations
Provide on call support after hours and weekends

Remote Work :

No

Employment Type :

Full-time