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Amazon Connect Lex Conversational Design Engineering Lead L2

Wipro


Job Location:

Dallas, TX - USA

Yearly Salary: USD 100000 - 200000
Posted: 21 October 2026 (4 hours ago)
Application Deadline: 18 January 2027
Vacancies: 1 Vacancy

Job Summary

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Job Description

Amazon Connect / Lex Conversational Design Engineering Lead

Job Summary

We are seeking an experienced Amazon Connect / Lex Conversational Designer to design and build IVR and self-service contact flows within an Amazon environment. This role will support 9 business units focusing on intuitive caller experiences authentication intelligent routing and conversational automation.

Key Responsibilities

  • Design and build Amazon Connect IVR/contact flows.
  • Develop and optimize Amazon Lex intents utterances and NLU models.
  • Implement caller authentication using Employee # and PIN.
  • Design routing based on caller type including Pilot FA and working status.
  • Build DTMF fallback patterns for noisy airport environments.
  • Perform Lex bot training utterance tuning conversational testing and QA during migration.
  • Partner with business and technical teams to improve self-service and caller experiences.

Required Skills

  • Amazon Connect
  • Amazon Lex
  • Conversational/IVR design
  • NLU intent and utterance modeling
  • Lex bot training and tuning
  • DTMF IVR design patterns
  • Contact flow design and testing
  • Conversational QA and migration support

Mandatory Skills: Amazon Lex.

Experience: >10 YEARS.

The expected compensation for this role ranges from $100000 to $200000 .

Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Senior IC


About Company

As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.

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