Amazon Connect Architect (DE)

Job Summary

We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration from legacy contact center system to Amazon this role you will be responsible for the assessment design development and implementation of complex contact center solutions leveraging Amazon Connect platform. You will work closely with cross-functional teams including product engineering and operations to deliver high-quality innovative secure and scalable solutions that meet the evolving needs of the business in a hyper-growth environment.

Key Responsibilities

• Design develop and implement complex contact center solutions utilizing the full suite of Amazon Connect features including IVR/contact flows queues agents and integrations.
• Develop and implement custom integrations with CRM systems (Salesforce ServiceNow etc.) ERP Systems Alert & Monitoring systems and other business applications.
• Eligible to workimize contact center performance by analyzing call flow data identifying bottlenecks and implementing improvements to reduce call handling times and improve customer satisfaction.
• Configure and manage Amazon Connect features including voice and chat capabilities speech recognition text-to-speech and outbound dialing.
• Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
• Provide technical support troubleshoot and resolve technical issues related to Amazon Connect and its integrations.