Alumni WhatsApp Support

Position Type: Temporary Part-Time
Work Schedule: Onsite 5 days per week
Maximum Hours: 30 hours per week
Location: Esperanza Cyber Charter School
Reports To:Michael Hopkins (Operations Coordinator)

We are seeking a responsible organized and service-oriented alumnus/alumna to serve as our WhatsApp Support Coordinator. The individual will manage the organizations WhatsApp account and serve as a primary point of contact for parents seeking information assistance and answers to questions.

The ideal candidate will have excellent communication skills a professional and friendly approach and the ability to respond to inquiries in a timely and helpful manner. As a representative of the organization the individual will help ensure that parents receive accurate information and a positive support experience.

• Monitor and manage the organizations WhatsApp account during assigned working hours.
• Respond promptly and professionally to parents questions concerns and requests for information.
• Provide accurate information regarding programs services schedules procedures and other frequently asked questions.
• Refer questions or concerns that require additional assistance to the appropriate staff members or departments.
• Follow up on outstanding inquiries to ensure parents receive the necessary support.
• Maintain organized records of parent inquiries responses and issues requiring follow-up.
• Communicate recurring questions or concerns to the supervisor to help improve parent engagement and service delivery.
• Maintain confidentiality and handle parents information with professionalism and discretion.
• Follow organizational guidelines for communication escalation and use of the WhatsApp account.
• Perform other related duties as assigned.

• Must be an alumnus/alumna of the organization.
• Strong written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Ability to communicate clearly respectfully and professionally with parents.
• Strong organizational skills and attention to detail.
• Ability to work independently exercise sound judgment and manage multiple inquiries.
• Basic computer and smartphone skills including proficiency with WhatsApp.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Dependable punctual and committed to providing quality service.

• This is a temporary part-time position.
• The selected candidate must work onsite five (5) days per week.
• Working hours will not exceed thirty (30) hours per week.
• Daily working hours and the duration of the temporary assignment will be determined by management.
• The position requires consistent availability during assigned hours to monitor and respond to parent inquiries.

The successful candidate will be expected to demonstrate professionalism responsiveness accuracy reliability confidentiality and a commitment to positive parent engagement.