Airport Floater

**Details**

Floater

Location: Pittsburgh International

Hourly Rate: $21.70/HR

Schedule: FT Open Flexibility

Requirements: MUST have customer service experience open for days nights overnight holidays

The Spirit of the Position:

A LAZFloater is a dynamic role that offers flexibility across two key departmentsCall Center and Cashierdepending on the operational needs. The Floater is responsible for covering planned time off such as vacations scheduled PTO or short-term absences for staff in either the absence of coverage needs the Floater will work a set schedule in the Call Center.

Cashier Responsibilities:

Greet engage and interact with customers exiting the facility ensuring a positive and efficient experience.

Handle cash transactions accurately providing correct change and monitoring transactions.

Maintain a high level of customer service while assisting with any inquiries or issues at the point of exit.

Call Center Specialist Responsibilities:

Provide exceptional customer service by answering inbound calls and assisting with inquiries complaints or service requests in a professional and timely manner.

Troubleshoot customer issues dispatch service requests and report concerns as needed.

Actively monitor and address live wall alerts ensuring the smooth operation of the facility.

As a Floater your flexibility to switch between these roles is key to ensuring both departments maintain full coverage and optimal service levels during staff absences. The role requires adaptability strong communication skills and a commitment to providing excellent service in both environments.

Why LAZ

• Team Atmosphere
• Growth Opportunities
• Pay Activ On-demand access to earned wages get up to 50% of your earned wages immediately
• Paid training: No experience We have you covered!
• Free company uniform
• Medical dental vision 3 plan options!
• Competitive Pay/Wages.
• Health dental and vision insurance options.
• 401k Retirement savings plan.
• Paid time off and holidays.
• Opportunities for advancement and professional development.

Experience:

Strong customer service experience.

Cash handling experience is required.

Parking industry experience is preferred but not required.

Skills:

Willingness to be flexible work in multiple facility locations.

Ability to handle challenging and at times emotionally charged situations.

Ability to speak read and comprehend the English language.

Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

Willingness to work in the elements heat wind snow rain etc.

Ability to lift push and pull at least 10 pounds.

Ability to stand walk and run for extended periods of time.

Ability to bend stoop squat and lift frequently throughout a shift.

Ability to reach your arm to assist customers inserting their ticket in the machine.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity all our employment practices including hiring we are firmly committed to providing equal employment opportunity (EEO) to all persons regardless of race color religion sex national origin disability age genetics Vietnam era special disabled recently separated and other protected veterans or any other characteristic protected by federal state or local law. No question in our application process is used for the process of limiting or excluding any applicants consideration for employment on such grounds.