AI Systems & Operations Specialist

AI SYSTEMS & OPERATIONS SPECIALIST

Location: Winter Park FL (Greater Orlando area) onsite five days per week

Reports to: Stephan Systems Automation and Data

Employment: Full-time hourly W-2

Compensation: $42$50 per hour approximately $87360$104000 annually based on 40 hours per week for 52 weeks before overtime

Bonus: No bonus

ABOUT ACE

Ace Marketing Services Inc. is a creator marketing and growth agency based in Winter Park Florida. Our in-office team uses AI automation internal systems and performance data to operate high-volume creator portfolios. We are a small fast-moving team where people are expected to take ownership and follow their work through to a reliable result.

THE ROLE

We are hiring an AI Systems & Operations Specialist to work alongside Stephan and support the systems automations integrations reporting and AI-assisted workflows that help Ace operate.

This is a hands-on systems role. You will build practical workflows maintain the tools we already use investigate failures improve data accuracy and replace repetitive manual work with reliable processes. Your exact prior title is not important. Strong candidates may come from AI operations business systems automation software data technical operations integrations or internal tools.

The right person understands business operations can take a solution from an idea through implementation and support and is comfortable doing the worknot just recommending it. You will document what you build verify that it works in the real workflow and help the team recover when something breaks.

WHAT YOULL DO

AI systems and workflows

Build and improve AI-assisted workflows for analysis reporting documentation content operations and internal processes.

Select practical AI tools based on the business problem rather than novelty.

Test outputs define appropriate human review and protect against unreliable or misleading results.

Create reusable prompts instructions quality checks and operating procedures.

Monitor useful developments in AI and recommend improvements with a clear business benefit.

Automation and integrations

Build maintain and improve automations that connect the tools Ace uses.

Work with APIs webhooks databases spreadsheets forms and automation platforms.

Replace repetitive manual work with dependable workflows.

Investigate failures identify the underlying cause and prevent recurrence.

Add monitoring alerts and clear ownership so problems are noticed quickly.

Make sure information moves accurately between systems.

Internal systems and portal

Maintain and improve Aces internal portal and operational tools.

Translate team needs into clear requirements and workable solutions.

Test changes before they are introduced to the team.

Identify confusing steps duplicated work missing controls and opportunities to simplify.

Support access permissions and recovery needs with appropriate care.

Verify that changes work in the actual day-to-day process.

Reporting and data reliability

Improve the accuracy and timeliness of operational reporting.

Trace numbers back to their source and investigate discrepancies.

Find missing duplicated delayed or incorrectly mapped information.

Build and maintain useful reports and dashboards.

Document what key metrics mean and where they come from.

Prevent incomplete or misleading data from driving decisions.

Reliability and recovery

Monitor important systems and workflows.

Respond calmly when something breaks and keep the right people informed.

Find root causes instead of repeatedly treating symptoms.

Maintain recovery instructions and appropriate backups.

Reduce dependence on one person for critical knowledge.

Escalate security privacy access or production risks before consequential changes are made.

Team support and documentation

Explain technical issues clearly to people with different levels of technical experience.

Create useful documentation diagrams checklists and recovery guides.

Train approved team members on new or updated workflows.

Make ownership dependencies and escalation paths clear.

Keep routine operational cleanup with the Operations team rather than turning it into systems work.

Provide clear progress and risk updates to Stephan.

WHAT WERE LOOKING FOR

Strong hands-on experience with automations integrations internal tools business systems or AI workflows.

Evidence that you personally owned meaningful work from problem definition through implementation and support.

Comfort working with APIs webhooks databases spreadsheets and automation tools.

Ability to investigate root causes and put preventive controls in place.

Meaningful real-world use of AI assistants or AI-enabled tools.

Good judgment about when AI output needs human review.

Discretion with sensitive information accounts and access.

Strong documentation and follow-through.

Ability to move quickly while protecting accuracy privacy security and reliability.

Clear communication with both technical and nontechnical teammates.

Ability to work onsite in Winter Park five days per week.

No specific degree certification or previous job title is required.

HELPFUL EXPERIENCE

Experience with some of the following may help: ChatGPT Claude Gemini Zapier Make n8n Apps Script APIs webhooks authentication Google Workspace advanced spreadsheets SQL databases reporting data quality portals dashboards JavaScript Python monitoring alerts logs testing recovery planning or high-volume creator agency social or operational environments. We do not expect one person to have used every tool listed.

WHAT SUCCESS LOOKS LIKE

Recurring system and automation failures are reduced.

Reporting becomes more accurate and timely.

Problems are detected and recovered from faster.

Repetitive manual work is removed.

Critical systems have clear ownership documentation monitoring and recovery coverage.

Improvements are adopted by the people who use them.

Access and sensitive data are handled carefully.

The team has backup coverage for critical systems and workflows.

COMPENSATION AND BENEFITS

This is a full-time hourly W-2 position paying $42$50 per hour. At 40 hours per week for 52 weeks that equals approximately $87360$104000 annually before overtime. This annual figure is an estimate not a guaranteed salary. Employees must record all working time and overtime will be handled according to applicable law. This role does not include a bonus.

Ace offers eligible full-time employees health dental vision and life insurance plus a 401(k) with employer match subject to active plan rules.

HIRING PROCESS

Our expected process is:

1. Application review

2. TestGorilla Assessment (AI Interview)

3. 30-minute interview with Katana

4. Results and references review

5. Written offer if selected

Katana conducts the only scheduled human interview. The hiring team reviews the complete evidence and makes the final decision. Automated assessment scores do not make the hiring decision. The process may change based on business needs and does not guarantee an offer.

HOW TO APPLY

Submit your resume and application answers through Dover. Applications are reviewed on a rolling basis. Applicant privacy notice: For questions or accommodation requests contact .

EQUAL OPPORTUNITY

Ace Marketing Services Inc. is an equal-opportunity employer. We consider all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected characteristic. We provide reasonable accommodations during the hiring process. Requests may be sent to .

Required Experience:

IC