AI Support Specialist

Title: AI Support Specialist

State Role Title:Info Technology Specialist II

Hiring Range: $110000 - $120000

Pay Band: 5

Agency: VA Information Tech Agency

Location:VA Information Technologies

Agency Website: Type: General Public - G

Job Duties

The Virginia Information Technologies Agency (VITA) is excited to offer a competitive opportunity to serve as an AI Support Specialist with the Enterprise and Intelligent Solutions Division.

We are seeking an AI Support Specialist who will play a key role in supporting the evaluation adoption and responsible use of AI technologies across the organization.

This position provides hands-on technical facilitation user enablement and operational support for a range of AI tools including Claude OpenAI AWS Microsoft 365 Copilot and Google Gemini.

The specialist will partner with business units IT teams and project stakeholders to assist in planning and executing AI-related proof of concepts (POCs) developing success metrics drafting user documentation and enabling workforce adoption.

Key responsibilities include:
Demonstrated ability to manage multiple tasks priorities and timelines in a dynamic environment
Assist with planning execution and facilitation of Proof-Of-Concepts across multiple AI categories and use cases
Develop and maintain measurable success criteria evaluation metrics and reporting frameworks for each Proof-Of-Concept
Support organizational AI adoption efforts including change management activities and stakeholder engagement
Contribute to the development and maintenance of user guides FAQs quick start documents and knowledge articles
Deliver user training demos and enablement sessions for technical and non-technical audiences
Provide ongoing support to agencies and business units regarding AI tools access usage and troubleshooting
Assist in reinforcing acceptable use policies data security requirements and responsible AI guidelines
Collaborate with security compliance and architecture teams to ensure solution alignment with enterprise standards
Track and document user feedback issues and enhancement requests to inform continuous improvement
Assist users in testing AI solutions
Stay current with emerging AI capabilities product changes and best practices to support internal innovation

Join VITA at The Boulders in Richmond VA where innovation meets impact! As the Commonwealths leading IT agency were connecting protecting innovating and powering Virginias digital future through collaboration creativity and purpose. Our team thrives in a vibrant customer-focused environment that values growth accountability and forward thinking all while making technology work for every corner of Virginia.

Minimum Qualifications

Entry-level experience working with generative AI tools or AI assisted development platforms (e.g. Claude OpenAI etc.) to accomplish a defined task or produce a specific business outcome.

Experience supporting technical pilots Proof-Of-Concepts or early-stage technology evaluations with the ability to describe its scope success metrics and outcome.

Experience with translating business needs into AI use cases.

Entry-level experience with scripting languages (Python PowerShell React etc.) sufficient to read modify or write basic automation or integration code.

Experience creating technical documentation user guides or instructional content.

Experience delivering training workshops or end user enablement activities for VITA stakeholders and at AI Community of Practice events.

Entry-level experience with responsible AI principles acceptable use policies data governance and privacy considerations.

Experience with communicating and working with diverse stakeholders across technical and non-technical teams.

Experience with identifying and escalating risks related to AI adoption responsible use and data protection.

Additional Considerations

Experience working in government regulated environments or enterprise scale organizations.

Exposure to prompt engineering techniques or workflow optimization using AI tools.

Familiarity with IT service management processes (e.g. incident request knowledge management).

Preferred AI-related certifications e.g. Open AI Anthropic certification programs or comparable industry-recognized credentials.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

This position is telework eligible.

Applicants must consent to a fingerprint background check.

The Commonwealth of Virginia welcomes all applicants authorized to work in the United States. Sponsorship is not provided; therefore applicants must be a citizen or national of the U.S. a Lawful Permanent Resident or an alien authorized to work.

State applications and/or resumes will only be accepted as submitted online by 11:55 p.m. on the closing date through the state applicant tracking system. We will not accept applications resumes cover letters any other format. The decision to interview an applicant is based on the information provided in the application and/or resume.

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act.

VITA is a Virginia Values Veterans (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29 (2010). If you are a Veteran or Virginia National Guard Member we encourage you to apply and receive preference in the hiring process. AmeriCorps Peace Corps and other national service alumni also are encouraged to apply.

Contact Information

Name: VITA Human Resources

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.