AI Solutions Administrator

UMB builds secure practical enterprise-scale AI capabilities that improve how employees work how customers are served and how decisions are made. The AI team drives automation data-informed decision-making and software modernization through machine learning natural language processing predictive analytics generative AI and cloud technologies.

As an AI Solutions Administrator you will help design build integrate and operate UMBs enterprise AI capabilities. You will work hands-on with Glean AWS automation technologies enterprise data sources and business stakeholders to deliver secure and scalable AI solutions. You will create AI agents and reusable skills automate business workflows configure integrations monitor platform performance administer access and troubleshoot complex technical issues. You will also help establish the procedures documentation and operational controls needed to use AI responsibly in a regulated financial services environment. This is an early-career technical role for someone who enjoys combining AI cloud technology scripting systems integration and business problem-solving. It is a hands-on platform-building and engineering opportunity-not a traditional help-desk position. This is a subset of the overall responsibilities which will include multiple initiatives as assigned by IT leadership.

This role is hybrid (Mon through Thu on-site / Fri remote) at the UMB Technology & Operations Center located in downtown Kansas City MO.

How you will spend your time:

• Design configure test deploy monitor and improve AI agents reusable skills and automated workflows based on business requirements.
• Translate business needs into technically sound AI solutions including agent instructions prompt logic data connections workflow steps validation criteria and operational controls.
• Build and maintain integrations between Glean and approved enterprise systems and data sources using connectors APIs webhooks and common integration patterns.
• Identify opportunities to automate manual or repetitive business processes and help turn those opportunities into secure scalable solutions.
• Apply scripting configuration and automation skills to build or maintain AI capabilities and platform administration processes.
• Monitor Glean platform consumption usage reliability performance and adoption metrics; identify trends capacity needs risks and optimization opportunities.
• Administer user accounts roles permissions access controls and access-related documentation in accordance with established security procedures.
• Provide technical support and troubleshooting for platform issues connectors access requests configuration problems data issues and performance concerns.
• Diagnose issues across configuration integration identity data workflow and platform layers; research alternatives and document the resolution.
• Monitor platform reliability and apply established practices for scalability availability maintainability logging and observability.
• Collaborate with IT data teams business stakeholders security partners and end users to promote adoption and effective use of enterprise AI capabilities.
• Maintain clear technical documentation for configurations operating procedures troubleshooting steps changes known issues and support processes.
• Help ensure that platform configurations and administrative processes align with security governance regulatory audit and data-protection requirements applicable to financial services.
• Stay current with Glean platform updates AWS capabilities enterprise AI administration practices responsible AI principles and relevant security considerations.
• Support additional AI cloud automation and modernization initiatives assigned by IT leadership.

We are excited to talk if you have:

• 2-4 years of experience in AI administration AI application support SaaS administration automation platform management cloud operations systems integration or a related technical field. Equivalent hands-on experience academic projects internships military experience or certifications may be considered.
• Experience managing user accounts roles permissions or access controls in enterprise systems.
• Familiarity with system integrations connectors APIs webhooks JSON or common integration patterns.
• Basic scripting configuration or automation skills using Python JavaScript PowerShell SQL or similar technologies.
• Created or configured AI agents conversational AI skills automation workflows or AI-enabled business solutions.
• Ability to identify opportunities to improve or automate business processes using AI-based technologies.
• Familiarity with AWS cloud concepts and services such as IAM S3 Lambda CloudWatch networking monitoring and security services.
• Monitored interpreted and communicated platform consumption usage adoption reliability and performance metrics.
• Strong technical problem-solving and troubleshooting skills including the ability to diagnose configuration integration access data workflow and performance issues.
• Independently researched technical problems evaluate alternatives implement solutions and document results.
• Communicated effectively with technical teams business stakeholders and end users including the ability to explain technical concepts and AI capabilities clearly.
• Demonstrated hands-on technical ability with AI platforms automation application configuration systems integration scripting cloud technologies or related projects.
• Handled sensitive enterprise information responsibly and follow established security privacy and governance procedures.

Bonus Points if you have:

• Masters degree in information systems Computer Science Artificial Intelligence Data Science or a related discipline.
• Experience administering Glean or a similar enterprise AI knowledge or search platform.
• Relevant certifications in AWS cloud technologies AI platforms identity and access management cybersecurity or systems administration.
• Experience building and deploying conversational AI skills agents retrieval-augmented generation solutions or automated workflows.
• Experience with AWS services or cloud-based AI and automation technologies.
• Familiarity with data governance access controls privacy security and responsible AI principles.
• Knowledge of enterprise data sources and connector configuration such as SharePoint Confluence Salesforce and cloud storage platforms.
• Experience with AI observability monitoring logging usage analytics or platform operations.
• Understanding of change management user enablement and end-user adoption practices.
• Experience working in a regulatory audit risk or compliance-focused enterprise environment.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.

Targeted compensation for this opening: The posted salary range reflects the broadest standard range for this role including all locations. The anticipated compensation for this specific position is $90000 - $100000. This role is also eligible for annual incentive pay.

Compensation Range:

The posted compensation range on this listing represents UMBs good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role but the actual compensation may vary by geographic location experience level and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical dental vision and other insurance coverage; health savings flexible spending and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more
Youre more than a means to an enda way to help us meet the bottom line. UMB isnt comprised of workers but of people who care about their work one another and their community. Expect more than the status quo. At UMB you can expect more heart. Youll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing no matter what. And expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race color religion sex (including gender pregnancy sexual orientation and gender identity) national origin age disability military service veteran status genetic information or any other status protected by applicable federal state or local law. If you need accommodation for any part of the employment process because of a disability please send an e-mail to to let us know the nature of your request.

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