AI-Ops Engineering Lead Director
Job Location:
Charlotte, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history SMBC Group offers a diverse range of financial services including banking leasing securities credit cards and consumer finance. The Group has more than 130 offices and 80000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group Inc. (SMFG) is the holding company of SMBC Group which is one of the three largest banking groups in Japan. SMFGs shares trade on the Tokyo Nagoya and New York (NYSE: SMFG) stock exchanges.
In the Americas SMBC Group has a presence in the US Canada Mexico Brazil Chile Colombia and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia the Group offers a range of commercial and investment banking services to its corporate institutional and municipal clients. It connects a diverse client base to local markets and the organizations extensive global network. The Groups operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC) SMBC Nikko Securities America Inc. SMBC Capital Markets Inc. SMBC MANUBANK JRI America Inc. SMBC Leasing and Finance Inc. Banco Sumitomo Mitsui Brasileiro S.A. and Sumitomo Mitsui Finance and Leasing Co. Ltd.
As the AI-Ops Engineering Lead in the Platform Engineering team you will define and drive the strategy for operationalizing monitoring and governing the AI/GenAI platform and the models pipelines and agents that run on it. You will set the standards reference patterns and operating model that the broader engineering organization adopts and partner with Azure Databricks and other infrastructure providers to build andoperatetheMLOps/LLMOpsbackbone of the platform. As a senior technical leader you will influence architecture technology data and business stakeholders shape the AI-Ops roadmap and champion operational excellencereliable observable secure and cost-efficient AI systemsacross the enterprise. This role begins as a hands-on technical leader and is expected to grow into building and leading a dedicated AI-Ops team over time.
This is a unique opportunity to own and lead the operational excellence of the GenAI technology stackbridging the gap between one-off experiments and production-grade AI systemswhile shaping the practices governance and culture that ensure industrial-grade reliability compliance and efficiency in a high-stakes financial environment.
- Set AI-Ops strategy and standards: Define the enterprise vision operating model and reference patterns for MLOps/LLMOps on Databricks and Azure Cloud Services and drive their adoption across engineering architecture and data teams.
- Operationalize the AI Platform: Own the MLOps/LLMOps backbone for the AI platform standardizing how models prompts pipelines and agents are built promoted and run reliably in production.
- Build CI/CD and release engineering: Establish automated CI/CD pipelines and infrastructure-as-code for models prompts and agents using Databricks Asset Bundles across DEV/QA/REL/PROD with canary blue/green shadow and automated-rollback deployment strategies.
- Own governance versioning and auditability: Implement end-to-end lineage and version control across data prompts retrievals models and responses using MLflow (Prompt Registry Tracing Experiments/Runs) delivering audit-ready artifacts and enforceable quality gates for internal and regulatory review.
- Monitoring drift and cost governance: Build observability for data quality data and model drift retrieval and hallucination/grounding health application performance and business KPIs with cost visibility inference optimization and FinOps-aligned governance.
- Testing evaluation and validation: Establish automated regression A/B canary shadow and champion-challenger validation with golden datasets evaluation rubrics and human-in-the-loop review to certify quality and safety before and after release.
- Drive responsible AI security and governance adoption: Partner with architecture risk security and business leaders to embed responsible-AI guardrails (bias/harm detection explainability safety) and security/privacy controls into the enterprise path-to-production.
- Operational readiness and run management: Ensure reliable day-2 operations through model cards API/SLA contracts runbooks incident response and escalation readiness.
- Evaluate emerging technology: Proactively identify and evaluate emerging AI-Ops tooling and integrate those that improve reliability observability and cost efficiency.
- Technical leadership and team building: Mentor and uplift broader engineering teams on MLOps/LLMOps best practices establish the AI-Ops discipline and build and eventually lead a dedicated AI-Ops team as the function scales.
- Bachelors degree in Computer Science Machine Learning Data Science or related field (advanced degree a plus).
- 8 years of hands-on experience deploying operating and maintaining GenAI or advanced ML models in production environments including 3 years in a technical leadership lead engineer or architect capacity.
Demonstrated ability to set technical direction define standards and drive cross-functional adoption of MLOps/LLMOps practices at enterprise scale. - 3 years of experience in Python and GenAI frameworks/tools e.g. Databricks Vector Search Azure AI Search document intelligence LangGraph haystack Llama Index etc.
- Deep hands-on expertise with MLOps/LLMOps tooling (e.g. MLflow Prompt Registry Tracing Experiments Model Serving) data platforms (e.g. Databricks Databricks Asset Bundles) and cloud platforms (e.g. Azure).
- Demonstrated experience developing and deploying RESTful services containerization and automated CI/CD systems.
- Proven experience building observability monitoring and alerting for AI systems data and model drift evaluation metrics hallucination/grounding health performance and cost (FinOps).
- Working knowledge of prompt engineering embedding models RAG evaluation and vector databases sufficient to instrument test and monitor GenAI applications.
- Working knowledge of ML libraries e.g. PyTorch TensorFlow Hugging Face Transformers.
- Experience mentoring engineers with the ability and appetite to build and lead a dedicated AI-Ops team as the function grows.
- Familiarity with AI governance responsible-AI and security/privacy controls in a regulated (e.g. financial services) environment.
- Executive-level communication and collaboration skills; proven ability to influence and partner with senior technical and non-technical stakeholders.
SMBCs employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles including for example certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal state and local law. If you need a reasonable accommodation during the application process please let us know at
Required Experience:
Director
