AI Operations Specialist

Guy Carpenter

We are seeking a talented individual to join ourGuy Carpenter Operations / Operational Changeteam atGuy Carpenter. This role will be based inNew York or Chicago. This is a hybrid role that has a requirement of working at least three days a week in the office.

This strategic execution-focused colleague will drive AI solutions across Guy Carpenters reinsurance operations. You will be at the forefront of AI-driven process reengineering helping shape and execute AI strategy and process redesign across the organization. The successful candidate will identify opportunities design solutions and deliver production-grade AI capabilities that create measurable business value.

We will count on you to:

• Identify prioritize and champion high-impact AI use cases across the reinsurance value chain translating operational pain points into scalable AI opportunities

• Execute AI strategy for reinsurance broking operations partnering across Broking Distribution Analytics CSS/Operations and IT to deliver outcomes

• Coordinate cross-functional teams to deliver generative AI solutions from ideation through production ensuring strong execution discipline and adoption

• Translate complex technical concepts (e.g. LLMs prompt engineering RAG MLOps) into clear business value propositions and compelling narratives for stakeholders and leaders

• Establish and promote best practices across the AI lifecycle including responsible AI principles governance and model risk considerations

• Drive change management and capability-building initiatives including training materials knowledge resources and communities of practice to accelerate adoption and impact

What you need to have:

• 810 years of experience in process re-engineering data science AI/ML product management strategy operations consulting or related experience

• Deep technical expertise in machine learning and generative AI (LLMs prompt engineering RAG) with hands-on implementation experience plus familiarity with MLOps practices and tools

• Proven track record translating business problems into AI use cases and delivering measurable value in financial services insurance or reinsurance

• Exceptional stakeholder management influencing and communication skills including ability to build consensus and drive change with senior leaders

What makes you stand out:

• Product management experience defining product vision managing roadmaps prioritizing features and launching successful solutions with strong execution delivery

• Experience implementing AI solutions for (re)insurance workflows including familiarity with reinsurance analytics tools and/or catastrophe modeling platforms (RMS AIR CoreLogic)

• Advanced degree (Masters/PhD) and/or relevant professional certifications in AI/ML product management or insurance qualifications (e.g. ACAS FCAS CII)

Why join our team:

• We help you be your best through professional development opportunities interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.

• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

At Guy Carpenter a Marsh business you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $27 billion and more than 95000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter visit or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting

Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.