AI Makerspace Operations & Community Manager

About the Opportunity

JOB SUMMARY:

The AIMakerspaceOperations & Community Manager is responsible for the day-to-day management operations programming and community engagement activities of Northeastern Universitys AIMakerspace. This role serves as the primary operational lead for theMakerspace ensuring that students faculty staff and external partners have access to high-quality AI learning experiences resources events and support services.

The Manager overseesMakerspaceoperations student staffing workshopsevents and technology resources while supporting the strategic growth of AI initiatives across the university. The position works closely withAI Teaching and Learningleadership Information Technology Services facultyand external partners to ensure theAI Makerspacedelivers measurable impact and an exceptional user experience.

The ideal candidate will be highly organized customer-focused entrepreneurial and passionate about building communities around emerging technologies. This individual should possess deep hands-on experience using a wide range of AI tools platforms and agent-based systems and be comfortable demonstrating teaching and supporting others in their use. The successful candidate will have experience exploring and designing AI-enabledworkflows andhelping individuals and teams leverage AI to enhance learning productivity creativity and individual must be comfortable managing multiple workstreams simultaneously while creating a welcoming innovative environment for learners and partners.

This position supervises 10 students and indirect supervision of faculty facilitators workshop instructors and industry speakers.

MINIMUM QUALIFICATIONS

• Bachelors degree required;Mastersdegree preferred.

• 3 years of experience in operations management program management innovation centers makerspaces technology labs experiential learning environments or related functions.

• Demonstrated experience managing complex programs and projects.

• Experience supervising student employees graduate assistants or professional staff.

• Strong communication presentation and stakeholder management skills.

• Experience managing budgets vendors and operational resources.

• Strong organizational skills with the ability to manage multiple priorities simultaneously.

• Customer-service mindset with a commitment to creating exceptional user experiences.

• Experience working collaboratively across cross-functional teams.

• Demonstrated hands-on experience using a broad range of AI tools and platforms including generative AI applications agent-based systems workflow automation tools and AI-powered productivity technologies.

• Experience designing building configuring or deploying AI-enabled workflows agents automations or applications using tools such as Microsoft Copilot ChatGPT Claude Gemini Azure AI Power Platform or comparable platforms.

• Ability to evaluate emerging AI technologies and translate technical capabilities into practical applications for faculty staff students and external partners.

• Strong understanding of AI trends responsible AI practices prompt engineering agent orchestration and the evolving role of AI in education and the workforce.

• Proficiency in Microsoft Office Suite and willingness to learn new technology platforms and operational systems.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Manage AIMakerspaceOperations:Oversee day-to-day operations of the AIMakerspaceincluding facility management technology resources operating procedures scheduling vendor coordination and service delivery. Ensure theMakerspaceprovides a seamless and high-quality experience for students faculty staff and visitors.

• Develop and Deliver Programs and Events.Coordinate workshops office hours speaker series industry events hackathons demonstrations and other AI-related programming. Manage event logistics communications participant engagement and program assessment.

• Build andSupportthe AI Community.Recruit train and supervise student workers. Foster a vibrant AI learning community through outreach engagement activities peer support programs and partnerships across colleges and campuses.

• Manage PartnershipEngagementand Events.Serve as the operational liaison for industry partners. Coordinate partner-sponsored activities certifications workshops and experiential learning opportunitieswithin the AI Makerspace. Support faculty staff and student engagement with external organizations.

• Measure Performance and Support Strategic Growth.Track utilization participation credential attainment engagement metrics and operational performance. Develop reports and presentations for leadership. Identify opportunities to improve operations expand services and scale Center impact across the university network.

• Financial Measures: Responsible for management of AI Center operating program expenditures technology investments vendor contracts and event-related expenses. Supports annual planning forecasting and resource allocation activities. Monitors utilization and operational metrics to ensure effective deployment of Center resources.

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience education and skills when extending an offer.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.