AI & Automation Operations Manager

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technology Operations Support

Job Category:

Scientific/Technology

All Job Posting Locations:

Raritan New Jersey United States of America Singapore Singapore

Job Description:

The AI & Automation Operations Manager will lead the design implementation and operationalization of AI-driven workflows intelligent automation and observability capabilities across IT Operations and IT Service Management (ITSM). This role is responsible for advancing the organizations journey toward AI-augmented and autonomous operations by leveraging AIOps Observability tools Service Now and Generative AI technologies to improve service reliability reduce operational risk and accelerate incident resolution.

The role will also provide operational support within the Digital Command Center (DCC) supporting major incident management executive communications and continuous service improvement initiatives.

AI Incident Management

• Design and implement AI-powered workflows for incident detection triage categorization prioritization and routing.
• Develop AI-assisted root cause analysis incident enrichment and predictive incident management capabilities.
• Create intelligent remediation runbooks and automated response workflows.
• Drive reduction of alert noise through event correlation and service intelligence.

AI-Driven Problem & Change Management

• Build workflows that identify recurring issues and proactively generate problem investigations.
• Implement AI-enabled trend analysis risk scoring and change impact assessments.
• Support automated generation of knowledge articles PIR summaries and operational insights.

AI-Augmented Autonomous Operations

• Develop self-healing and closed-loop remediation capabilities.
• Expand automation across observability tools and ITSM processes.
• Establish governance and operational controls for AI-enabled decision-making and autonomous actions.
• Create dashboards and metrics to demonstrate operational efficiency reliability improvements and business value realization.

Digital Command Center (DCC) Operations

• Serve as Incident Commander or Major Incident Manager during high-severity incidents.
• Lead cross-functional incident bridges and coordination efforts.
• Develop and deliver executive communications and stakeholder updates.
• Support Incident Problem Change and Knowledge Management governance activities.
• Drive continuous improvement initiatives to enhance operational maturity and resiliency.

• 5 years of experience in monitoring event management AIOps observability production engineering Site Reliability Engineering (SRE) or IT operations.
• 3 years of hands-on Observability agentic workflows and Service Now Agent Orchestrator deployments for Operations Center environments.
• Proven experience implementing operational automation orchestration or AI-driven solutions.
• Experience supporting enterprise-scale applications and business-critical services.
• Experience leading or supporting major incident management activities.

• Strong Splunk Now Assist development and troubleshooting skills.
• Experience with data onboarding event normalization MCP service modeling KPI creation dashboard development and analytics.
• Knowledge of Generative AI AI Agents Copilot technologies and AI-assisted workflow design.
• Experience with Python PowerShell Bash REST APIs or similar automation technologies.
• Experience integrating observability monitoring cloud and ITSM platforms.
• Strong understanding of Incident Problem Change and Knowledge Management processes.
• Experience with ServiceNow or equivalent ITSM platforms.

• Excellent communication documentation and stakeholder management skills.
• Ability to lead under pressure during critical incidents and service disruptions.
• Strong analytical problem-solving and continuous improvement mindset.
• Experience working effectively within global cross-functional delivery teams.

• ITIL certification.
• Splunk Power User Admin Architect or ITSI certifications.
• ServiceNow certifications.
• AI Machine Learning Data Analytics or Automation certifications.
• Cloud certifications (AWS Azure or GCP).
• Experience implementing autonomous operations or self-healing platforms.

Required Skills:

Preferred Skills:

Critical Thinking Cross-Functional Collaboration Empowering People Human-Computer Interaction (HCI) Industry Analysis Operational Excellence Organizing Product Knowledge Product Lifecycle Management (PLM) Program Management Quality Assurance (QA) Resource Planning Service Request Management Software Development Management Technical Credibility Technical Support Technical Writing

The anticipated base pay range for this position is :

$102000.00 - $177100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Companys long-term incentive program.

Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:

Vacation 120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year
Holiday pay including Floating Holidays 13 days per calendar year
Work Personal and Family Time - up to 40 hours per calendar year
Parental Leave 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave 80 hours in a 52-week rolling period10 days
Volunteer Leave 32 hours per calendar year
Military Spouse Time-Off 80 hours per calendar year


For additional general information on Company benefits please go to: - Experience:

Manager