AI Adoption & Change Management Consultant

The AI Adoption & Change Management Consultant sits within the AI Center of Excellence and works with business leaders functional teams IT HR Communications learning partners and AI initiative owners to accelerate responsible adoption of AI capabilities across the enterprise. This role develops and executes AI-focused change management strategies that build awareness readiness confidence and sustained usage of approved AI tools and solutions while supporting the Director of AI Adoption and Value Realization in measuring adoption engagement business value and realized impact from AI investments.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.

Position is not remote/hybrid and will report to our Cleveland Global Headquarters.

• Manage a portfolio of AI change initiatives including enterprise AI platforms priority AI use cases AI-enabled ways of working and adoption programs requiring structured change management support.
• Create and execute AI change management plans tailored to audience risk readiness and business impact including stakeholder engagement communications training reinforcement adoption measurement and value realization support.
• Partner with the Director of AI Adoption and Value Realization to define adoption and value measurement approaches for AI initiatives including success metrics baselines targets dashboards feedback loops and executive reporting inputs.
• Assess AI change readiness across stakeholder groups and translate insights into targeted interventions that improve awareness confidence responsible usage behavior change and sustained adoption.
• Support AI literacy enablement and self-service resources that help employees and leaders understand approved AI tools responsible use expectations practical use cases and role-specific adoption opportunities.
• Collect analyze and publish adoption and change effectiveness metrics including awareness training completion active usage use case engagement sentiment barriers behavior change and value realization indicators.
• Provide data-driven insights and recommendations to AI initiative teams and business leaders to improve adoption remove friction prioritize enablement needs and increase measurable value from AI solutions.
• Coordinate with AI champions change networks Communications HR Learning IT Legal Privacy and Security partners to reinforce responsible AI adoption and share leading practices across the enterprise.

Required:

• Bachelors degree or foreign equivalent in Business Communications Strategy Organizational Development Human Resources Information Systems Data/Analytics or related field ii. Change Management certification or demonstrated equivalent experience supporting technology-enabled change
• 6 years post-college experience.
• 5 years experience delivering organizational change management for enterprise technology digital transformation AI data automation or business process initiatives.
• Academic and applied understanding of change management fundamentals with ability to adapt methods for AI adoption responsible use employee readiness and behavior change.
• Strong verbal and written communication skills including ability to translate AI concepts adoption expectations and value messages for executive manager and employee audiences.
• Strong PC skills including Microsoft Word Excel Teams SharePoint PowerPoint and experience using dashboards survey tools collaboration platforms or AI-enabled productivity tools.
• Ability to effectively collaborate with executive leaders AI COE teammates and cross-functional partners with poise tactfulness and diplomacy.
• Demonstrated ability to build relationships with stakeholders across multiple business units regions and functions to advance AI adoption and value realization.
• Demonstrated ability to manage competing priorities interpret adoption data identify barriers and pivot change plans based on business needs and stakeholder feedback.
• Experience supporting adoption and value measurement including defining success metrics collecting feedback analyzing usage or engagement trends and preparing insights for leadership review.
• Proficient with Microsoft Office Suite Teams SharePoint and collaboration tools used to deliver communications training stakeholder engagement and adoption reporting.
• Capable of multi-tasking highly organized and able to meet deadlines consistently across multiple AI change initiatives.
• Ability to work as part of the AI COE in a team-oriented cross-functional environment with AI product technology business communications HR learning and governance partners.
• Ability to develop positive working relationships and build trust with leaders AI champions managers and employee stakeholder groups.
• Strong analytical skills with ability to interpret adoption sentiment readiness engagement and value realization data and translate insights into actionable recommendations.
• Able to work in a complex and fast-paced environment where AI capabilities use cases stakeholder needs and responsible use expectations continue to evolve.

Preferred:

• Experience working within an AI Center of Excellence digital transformation office analytics team automation team or enterprise technology adoption function.
• Experience leading change in a multi-region environment.
• Experience partnering with HR Corporate Communications Learning IT Data/Analytics Legal Privacy Security and business leaders to drive responsible AI adoption.
• Experience creating adoption dashboards value realization scorecards change health reports or executive-ready measurement summaries.
• Experience with AI productivity tools Copilot or similar enterprise AI platforms adoption analytics survey platforms learning platforms Power BI or change measurement tools.