Agency Operations Manager

The Opportunity

The Agency Operations Manager supports Adobes Agency Management function by driving the operational processes financial administration reporting and governance activities that enable successful partnerships with Adobes creative agency ecosystem.

This role serves as the connective tissue between Agency Management Finance Procurement the Legal department Customer Marketing the Studio and agency partners. The ideal candidate understands how creative agencies operate and enjoys bringing structure organization and accountability to complex workflows.

This position is designed to support the Agency Management team by owning the operational aspects of agency relationships allowing the Group Manager and Agency Leads to focus on strategy partner management agency performance and organizational planning. This role reports to the Group Manager Agency Management.

What Youll Do

Agency Governance & Operations

• Manage day-to-day agency administration and operational processes.
• Maintain agency rosters staffing trackers organizational charts and onboarding documentation.
• Coordinate agency onboarding and offboarding activities.
• Manage access requests and system setup including LDAP and other required tools.
• Support agency compliance and documentation requirements.
• Maintain agency contact directories and knowledge repositories.

Financial Management & Contract Support

• Support agency budget tracking invoicing purchase orders and financial reconciliation.
• Coordinate with Finance Procurement and agency teams to resolve billing questions.
• Maintain agency utilization reports staffing reports and budget trackers.
• Gather scope inputs from business teams to support SOW development and agency planning.
• Assist with quarterly and annual agency budgeting processes.

Agency Performance & Reporting

• Support agency scorecard and feedback collection processes.
• Consolidate partner feedback and agency performance data.
• Maintain reporting dashboards related to agency utilization performance spend and staffing.
• Assist with agency evaluations agency reviews and onboarding of new creative partners.
• Help find ways to improve agency performance operational efficiency and partnership effectiveness.

Agency Planning & Portfolio Support

• Support annual planning and quarterly planning exercises.
• Coordinate information gathering across Marketing Studio Finance Procurement and agency partners.
• Track agency capacity staffing changes and resource allocations.

Cross-Functional Collaboration

• Partner closely with Finance Procurement Legal Customer Marketing Studio and agency teams.
• Ensure team members have timely access to information required for planning and decision-making.
• Help establish and maintain scalable ways of working across Adobe and agency partners.

What you need to succeed

• 5 years of experience in account management program management agency operations marketing operations vendor management or a related field.
• Strong organizational and project coordination skills.
• Experience managing budgets invoices purchase orders or financial tracking.
• Experience working in highly cross-functional environments.
• Strong analytical and reporting skills.
• Excellent written and verbal communication skills.

Preferred

• Experience working at a creative marketing or marketing agency. Alternatively experience supporting creative agency relationships from the client side.
• Familiarity with creative development content production and campaign execution workflows.
• Understanding of agency retainers staffing models scopes of work and resource planning.
• Experience with enterprise workflow and planning tools.