Affordable Community Manager

About Us

Join the Newbury Residential Team! We believe great communities start with great people.

Were looking for an energetic optimistic leader who loves working with people solving problems and creating a place residents are proud to call home. While property management experience is valuable we believe personality coachability and a positive attitude matter just as much.

If youre someone who naturally builds relationships enjoys sales leads by example and believes every challenge has a solution youll fit right in.

About the Role

As Community Manager youll lead the daily operations of a thriving apartment community while inspiring your team to deliver exceptional service.

Youll oversee leasing resident satisfaction financial performance and property operations while creating a welcoming environment where both residents and employees can thrive. No two days are the sameand thats exactly how you like it.

If youre someone who naturally builds relationships enjoys sales leads by example and believes every challenge has a solution youll fit right in.

What Youll Do

Drive Leasing Success

• Lead leasing and marketing efforts to maintain high occupancy.
• Deliver an outstanding experience for every prospect from first contact through move-in.
• Coach the team on closing techniques follow-up and relationship building.
• Monitor leasing traffic conversions renewals and resident retention.

Lead with Positivity

• Create a fun encouraging and accountable workplace culture.
• Coach team members to achieve leasing customer service and operational goals.
• Celebrate wins and motivate your team through challenges.
• Inspire and develop a high-performing customer-focused team.

Deliver an Exceptional Resident Experience

• Build genuine relationships with residents.
• Resolve concerns professionally and with empathy.
• Create a community where residents feel valued and heard.
• Support resident events and community engagement initiatives.

Keep Operations Running Smoothly

• Oversee daily office operations and administrative responsibilities.
• Monitor budgets delinquency and property performance.
• Approve invoices and maintain accurate records.
• Conduct regular property inspections to ensure excellent curb appeal and community standards.
• Partner with maintenance to ensure timely completion of work orders and apartment turns.

Ensure Compliance

• Follow Fair Housing laws and company policies.
• Maintain accurate resident files and documentation.
• Ensure all leasing and operational processes are completed accurately and on time.

Ensure Affordable Housing Compliance

• Oversee applicant eligibility income and asset documentation certifications recertifications and resident file accuracy.
• Ensure rents income limits utility allowances and applicable program requirements are properly followed.
• Review files for accuracy and completeness before submission to the compliance team.
• Track annual recertifications and other required compliance deadlines to ensure they are completed on time..
• Work closely with the compliance team to resolve file corrections and compliance findings promptly.
• Maintain confidentiality and accurate documentation throughout the application certification and residency process.
• Ensure the community remains in compliance with applicable programs which may include LIHTC HUD Section 8 or other affordable housing requirements

What Makes Someone Successful Here

Were looking for someone who is:

• Naturally optimistic and brings positive energy to the team
• A people person who enjoys building relationships
• Confident outgoing and comfortable asking for the lease
• Highly organized and able to juggle multiple priorities
• A problem solver who stays calm under pressure
• Driven to exceed goals and celebrate success
• Coachable and always looking to learn
• A leader who inspires others through actionsnot just words

Qualifications

• Leadership customer service or sales experience preferred
• Property management experience is a plusbut not required for the right candidate
• Strong communication and interpersonal skills
• Excellent organization and time management
• Comfortable using technology and learning new software
• Ability to lead with professionalism accountability and enthusiasm

Why Youll Love Working Here

• Competitive Salary
• Performance-Based Bonus Opportunities
• Medical Dental & Vision Insurance
• Health Savings Account (HSA)
• 401(k) with Company Match
• Generous Paid Time Off
• Paid Holidays
• Ongoing Training & Career Development
• Opportunities for Growth Within the Company

Our Core Values

• Honesty at Our Core acting with transparency and integrity in every interaction.
• People-Centered Approach putting our residents and prospects first always.
• Innovation bringing creativity and fresh ideas to how we serve and market our communities.
• The Newbury Standard striving for excellence in design service and performance.
• Empowering Respect fostering inclusivity collaboration and dignity across our teams and communities.

Ready to Apply

Please submit:

• Your resume
• A brief cover letter (optional but wed love to hear your story!)

Want to stand out Send us a short 13 minute video introducing yourself and answering:

• What excites you most about this opportunity
• Why do you think youd be a great fit for the Newbury team

Email your application to with the subject line Community Manager - Newbury

Or introduce yourself by leaving us a voicemail at

Necessary Special Requirements

• Valid Drivers License and reliable transportation
• Ability to lift up to 25 pounds and navigate properties with stairs uneven surfaces or outdoor terrain
• High school diploma or equivalent required; college degree in Marketing Business or related field a plus.
• Ability to work flexible hours including some evenings

Qualifications

• Leadership customer service or sales experience preferred
• Property management experience is a plusbut not required for the right candidate
• Strong communication and interpersonal skills
• Excellent organization and time management
• Comfortable using technology and learning new software
• Ability to lead with professionalism accountability and enthusiasm