Advising Support, CSU Online

The Division of Learning Innovation (DLI) at Colorado State University is a university-wide enterprise dedicated to expanding access strengthening learner success and advancing innovative models of teaching and learning. Through CSU Online Professional and Continuing Education the Osher Lifelong Learning Institute (OLLI) and Learning Innovation for Extension Programs DLI partners with colleges departments and external organizations to connect learners with high-quality educational opportunities across their lifetimes.

The Advising Support CSU Online position is a full-time twelve-month Administrative Professional position on the Academic Advising Team. Reporting to the Lead Academic Advisor who is supervised by the Manager of Advising and Support this role provides high-engagement support to non-degree-seeking and degree-seeking learners participating in online credit-bearing coursework. The position helps learners navigate registration onboarding orientation university systems policies and resources while supporting team communications and data tracking that contribute to learner persistence matriculation and success.

This position supports a holistic learner-centered approach to helping learners complete coursework at a distance from CSUs Fort Collins campus. The role is eligible for a hybrid work arrangement but is not fully remote; the individual must be able to report to the CSU Fort Collins campus for in-person meetings and other work needs as required throughout each semester.

For full consideration allmaterials must be RECEIVEDinWorkdayno laterthan 11:59 PM Mountain Time onSunday November 29 2026.

• Welcome and support newly registered non-degree-seeking learners in online credit-bearing coursework including assistance with registration and clear guidance on next steps.
• Prepare non-degree-seeking learners for online coursework by providing information and support related to Canvas RAMweb tuition and billing course drops and withdrawals appeals student resources CSU email NetID setup and other university processes.
• Connect non-degree-seeking learners with appropriate university academic or program resources when they need to confirm prerequisites for graduate school professional programs or other academic pathways.
• Welcome newly admitted online undergraduate learners and support the orientation process for this learner population including proactive outreach by phone and email to answer questions and help learners begin successfully.
• Manage and respond to Salesforce cases and the general CSU Advising Team email inbox related to online credit-bearing courses ensuring timely accurate and learner-centered communication.
• Track and maintain data related to learners who complete the Tentative Transfer Evaluation process and support other data-tracking activities related to learner retention and matriculation.
• Collaborate with the advising team on learner support and advising initiatives and contribute to evolving responsibilities as strategic priorities learner needs and operational requirements change.

• Pre-employment criminal background check (for new hires).
• Valid drivers license the ability to obtain a drivers license or access to a licensed driver by the employment start date.
• This is a hybrid position and is not fully remote. The individual must be able to report to the CSU Fort Collins campus for in-person meetings and other work needs as required throughout each semester.

• No supervisory responsibility.

• Associate degree or at least 60 completed college credits from an accredited institution of higher education.

• Bachelors degree from an accredited institution and at least one year of experience.

• Experience working in a college or university setting and interacting directly with learners.

• Experience using student information advising customer relationship management or learning management systems such as Banner EAB Navigate Salesforce and Canvas.

• Experience supporting learners at a distance and using technology to connect build relationships and motivate them.

• Demonstrated ability to complete detailed work prioritize multiple tasks meet deadlines and communicate effectively in writing.

Pleasesubmitthe following to apply. If all required documents are not uploaded your application may be considered incomplete.

• Resume
• Cover letter addressing how professional experiences align with identified required and preferred qualifications of the position.

For questionsregardingthe job vacancy responsibilities pay rate please contactAmy Quinn-Sparks at

To apply please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note applicants may redact information from their application materials that identifies their age date of birth or dates of attendance at or graduation from an educational institution.

Colorado State University is not just a workplace; its a thriving community thats transforming lives and improving the human condition through world-class teaching research and service. With a robust benefits package collaborative atmosphere and focus on work-life balanceCSUis where you can thrive grow and make a lasting impact.

• Review our detailed benefits information here.

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages use our compensation calculator.

• Lastly click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Colorado State University strives to provide a safe study work and living environment for its faculty staff volunteers and students. To support this environment and comply with applicable laws and regulationsCSUconducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include but is not limited to criminal history sex offender registry motor vehicle history financial history and/or education verification. Background checks will also be conducted when required by law or contract and when in the discretion of the University it is reasonable and prudent to do so.

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.