Advertising Sales Assistant

Job Title:Advertising Sales Coordinator

Location:Cedar Rapids Iowa

Job Type:Full-Time

Reports To:Gazette Sales Support Supervisor

Compensation:Hourly

About Us

The Gazette is a trusted and award-winning newspaper media company with deep roots in the community and a strong commitment to journalistic integrity. We are proud to deliver relevant impactful reporting while connecting readers and advertisers through thoughtful community-driven content.

Position Overview

TheAdvertising & Content Sales Coordinatoris a key member of the Sales Support team providing exceptional customer service and coordinating advertising Milestones Obituaries In Memory Of and other designated content from initial customer contact through billing production and publication. This position ensures accurate timely and high-quality processing of advertising and content while maintaining company style policies deadlines and revenue objectives.

The coordinator serves as a liaison between customers and internal teams including sales newsroom production pagination photography billing and other departments. The position requires strong attention to detail communication organization proofreading and problem-solving skills along with the ability to effectively manage competing priorities in a deadline-driven environment.

Key Responsibilities

• Provide responsive professional and helpful customer service by phone email and in person.

• Advise customers on rates deadlines markets specials insertion options and available services.

• Assist customers with advertising Milestones Obituaries In Memory Of and other designated content.

• Maintain knowledge of account contracts goals needs products and services.

• Identify opportunities to improve customer submissions and provide suggestions for effective copy design photos and placement.

• Respond to customer questions complaints and objections promptly and tactfully while maintaining a positive customer experience.

• Provide assistance in coordinating ads by proofing submitting edits and follow through of ads to completion

• Balance competing customer and internal expectations by proactively communicating priorities timelines and solutions.

• Cover front desk and assist walk-in customer traffic during open office hours as needed

• Back up other positions of sales support team as needed

• Perform other duties as assigned/needed

Required Skills & Abilities

• Excellent written and verbal communication and customer service skills.

• Strong knowledge of English grammar spelling punctuation and proofreading.

• Ability to type 4550 words per minute accurately.

• Ability to learn and effectively use CRM advertising billing and production systems.

• Ability to understand and apply newspaper advertising and organizational style guidelines.

• Strong organizational planning time-management and problem-solving skills.

• Ability to manage multiple priorities competing expectations and a variety of responsibilities.

• Some creative abilities related to advertising copy content presentation photography and page layout.

• Ability to exercise sound judgment when reviewing customer-submitted content and materials.

• Professional positive and tactful approach when interacting with customers the public and coworkers.

• Ability to work independently while contributing effectively to a collaborative team environment.

• Maintain confidentiality of customer and internal information.

• Flexibility and willingness to learn new processes systems products and responsibilities.

Education & Experience

• High school diploma or equivalent required.

• One to three years of experience in sales customer service office administration production or a related field preferred.

• Experience working in a deadline-driven environment and/or with advertising media publishing or content production is beneficial.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.