Advanced Medical Support Assistant

VA Careers - Medical Support Assistant: Rewards of a Allied Health Professional

This position serves as a Medical Support Assistant (Advanced) at the West Plains Community Based Outpatient Clinic (CBOC). The position is responsible for a wide range of assignments and provides administrative support to the assigned section.

Duties include but are not limited to:

• Manages clinic schedules for interdisciplinary teams resolving conflicts (e.g. stat consults provider leave coverage double bookings) with minimal supervision.
• Coordinates appointments across multiple clinics specialties and community care partners ensuring compliance with VHA scheduling directives and local SOPs.
• Initiates timely contact with Veterans and ensures consults/orders are dispositioned per directive requirements.
• Supports admission transfer and discharge (ATD) processes by coordinating with clinical staff Bed Control Community Care and interfacility teams.
• Verifies administrative and demographic data during interfacility transfers hospital discharges observation status changes and returns from community care.
• Ensures required follow-up appointments are scheduled after inpatient discharges ED visits community care episodes and specialty referrals.
• Accurately verifies and updates patient demographics (name DOB contacts NOK etc.) during applicable encounters.
• Validates insurance information eligibility status and enrollment using VA-approved systems and corrects discrepancies in real time.
• Ensures third-party data supports revenue and MISSION Act requirements.
• Identifies insurance or eligibility discrepancies and routes Veterans appropriately for resolution.
• Screens incoming calls using approved call-management protocols routing urgent clinical issues to nursing or providers.
• Assists Veterans with telehealth access MyHealtheVet functions appointment technology and virtual visit requirements.
• Identifies incomplete encounters scheduling errors unsigned notes and data inconsistencies collaborating with providers and clinical staff on resolution.

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation/examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a).
• Experience. None.
• Education. High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Foreign Education: To be creditable education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• Physical Requirements: See VA Directive and Handbook 5019 Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019 Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f).

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors nurse practitioners physician assistants psychologists psychiatrists social workers clinical pharmacists and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines ensuring compliance with established processes policies and regulations.
• Ability to communicate tactfully and effectively electronically by phone in person and in writing with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels as well as resolving patient concerns.
• Advanced knowledge of the technical health care process (including but not limited to scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow and patient support care administrative functions to include but not limited to appointment cycles outside patient referrals follow-up care overbooking provider availability etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.