Advanced Medical Support Assistant

Total Rewards of a Allied Health Professional

Work will primarily encompass providing administrative support to an assigned clinic however other assignments at this level may include but may not be limited to providing staff coverage to other primary care and specialty care clinics.

Major duties:

• Coordinates with the patient care team to review clinic utilization to ensure the clinic set-up is closely monitored to effectively support the needs of the clinic and to make any necessary adjustments.
• Reviews and follows up on open encounters and return to clinic orders daily.
• Develops and maintains effective and efficient communication with the patients including facilitating/processing secure messages through My HealtheVet (MHV) with the interdisciplinary team with VA medical centers and other agencies.
• Processes delinquent recall reminders and contacts patients for scheduling into the primary care specialty and mental health clinics.
• Utilizes computerized programs and databases such as VS GUI Scheduling Manger Insurance Capture Buffer (ICB) Veterans Health Information and Technology Architecture (VistA) VetLink Computerized Patient Record System (CPRS) and other enterprise systems to enter modify and retrieve sensitive information and various data into or from electronic medical records scheduling systems and/or reporting formats.
• Explains the VAs mandate to collect insurance information to veterans their families and other eligible patients.
• Screens/receives phone calls in a courteous and timely manner determines the nature of request and provides the information desired using privacy rules and established clinic processes.
• Responsible for following through on providers orders including scheduling appropriate consultation requests labs x-rays and various other specialty clinics available at the CBOC.
• Schedule all appointments with the patients input either in person or by phone.
• Participating in team huddles daily and team meetings weekly to plan and manage patient care.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/17/2026.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English: Must be proficient in basic written and spoken English.
• Education/Experience:
  • Experience. No experience required.
  • Education: Must possess a High School Diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.

Grade Determinations: In addition to the basic requirements you must meet the grade specific requirement:

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors nurse practitioners physician assistants psychologists psychiatrists social workers clinical pharmacists and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines ensuring compliance with established processes policies and regulations.
• Ability to communicate tactfully and effectively electronically by phone in person and in writing with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels as well as resolving patient concerns.
• Advanced knowledge of the technical health care process including but not limited to scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow and patient support care administrative functions to include but not limited to appointment cycles outside patient referrals follow-up care overbooking provider availability etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.