Advanced Medical Support Assistant

VA Careers - Medical Support Assistant: Advanced Medical Support Assistant (AMSA) works collaboratively within the PACT/BHIP interdisciplinary care model to provide comprehensive administrative support that ensures timely and accurate patient care delivery. The incumbent manages complex scheduling functions for one or more outpatient clinics adjusts appointments in accordance with clinic access contingency plans and coordinates care when staffing or coverage changes occur. The AMSA receives and screens phone calls courteously determines the nature of requests and provides appropriate information using privacy guidelines and established clinic processes.

The AMSA independently prioritizes workload adjusts work sequencing to meet team needs and participates in daily huddles and weekly team meetings when coverage permits. The incumbent notifies the supervisor of clinic access issues and ensures timely scheduling within mandated timeframes. Daily responsibilities include reviewing consults the Electronic Wait List recall lists and patient communications for accuracy and disposition as well as using the Missed Opportunity Report to conduct patient outreach.

The AMSA coordinates administrative services to support continuity of care distributes post-discharge notifications and ensures that records received are processed and scanned into CPRS. The AMSA may distribute and balance workload among staff direct work in the supervisors absence and assume PSA or MSA duties as needed during special projects workload surges vacancies or staff detail assignments.

Additional responsibilities include maintaining personnel reports and rosters managing supplies conducting audits and surveys and supporting compliance with Advanced Clinic Access principles. The incumbent generates and validates patient workload reports implements quality assurance monitors prepares administrative documents and gathers workflow and survey data to support process improvement. The AMSA accurately schedules appointments in collaboration with patients manages the EWL and coordinates care to limit unnecessary clinic visits. The incumbent may assist with Beneficiary Travel vouchers and Health Benefits Unit processes and perform additional duties assigned to support efficient clinic operations.

The AMSA resolves difficult problems mitigates potential dissatisfaction with VA services and serves as a technical resource for complex eligibility and scheduling regulations. The role requires the ability to lead and organize staff across multiple clinical areas manage high volumes of calls and requests and work effectively in a busy environment.


Total Rewards of a Allied Health Professional

Work Schedule: Monday through Friday 8:00 am - 4:45 pm
Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave 13 days of sick leave 11 paid Federal holidays per year).
Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience.
Parental Leave: After 12 months of employment up to 12 weeks of paid parental leave in connection with the birth adoption or foster care placement of a child.
Child Care Subsidy: After 60 days of employment full time employees with a total family income below $144000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process. This is an onsite position. Telework may be offered when deemed necessary by the department AD-HOC (Employees who telework on an occasional episodic or short-term basis and have completed required telework training and telework agreement). (Portion of day acceptable).
Virtual: This is not a virtual position.
Functional Statement #: 56452-F
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 09/24/2026.

Basic Requirements:

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a).
• Experience. No experience required.
• Education. High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements. Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f).

1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors nurse practitioners physician assistants psychologists psychiatrists social workers clinical pharmacists and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organize work to meet deadlines ensuring compliance with established processes policies and regulations
3. Ability to communicate tactfully and effectively electronically by phone in person and in writing with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels as well as resolving patient concerns
4. Advanced knowledge of the technical health care process (including but not limited to scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow and patient support care administrative functions to include but not limited to appointment cycles outside patient referrals follow-up care overbooking provider availability etc.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.