Advanced Medical Support Assistant

Advanced Medical Support Assistant (AMSA)

Job Summary

The services required are equivalent to those provided by Advanced Medical Support Assistant/Clerk and are a foundational role within the patient care team. The Contractors AMSA shall be able to manage the administrative nonclinical aspect of the Primary care team that includes but not limited to scheduling and is expected to facilitate any action from inception to closure by tasking tracking supporting required functions and other patient activities. The team works collaboratively with other members of an expanded healthcare team to include all necessary services and employees in the facility to provide a robust interdisciplinary approach to care.

This is a future opportunity!

Essential Functions

This section provides a high-level summary of the main functions of this position and is not an exhaustive list of all duties required to perform this role.

• The AMSA shall perform a full range of receptionist duties: customer service maintain appointment schedules for one or more clinics or units operating office machines. store distribute account for stores of materials deliver messages be knowledgeable of business standards and/or operating procedures within each respective clinic or ward assist with clinic access contingency plans by adjusting appointment times/locations/dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• The AMSA shall be able to manage the administrative nonclinical aspect of the Primary care team that includes but not limited to scheduling and is expected to facilitate any action from inception to closure by tasking tracking supporting required functions and other patient activities.
• The services required are equivalent to those provided by Advanced Medical Support Assistant/Clerk and are a foundational role within the patient care team.
• The team works collaboratively with other members of an expanded healthcare team to include all necessary services and employees in the facility to provide a robust interdisciplinary approach to care.
• The AMSA may be required to provide important interfaces and collaborations within larger healthcare system providers including VA and non-VA specialists hospitals diagnostic and treatment facilities and community-based programs.
• The AMSA performs work in the VAMC/CBOCs clinical areas and inpatient wards which encompasses a variety of different duties and responsibilities relating to provision of Medical Support.
• The contractor shall work collaboratively in an interdisciplinary coordinated care delivery model.
• The Contractor shall perform the full range receptionist and customer service duties for the proper and timely treatment of patients and maintaining appointment schedules for one or more clinics or units.
• Contractors shall assist with clinic access contingency plans by adjusting appointment times locations or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• The Contractor will ensure patient safety standards are met by using the correct Veteran Affairs identification of all patients using multiple forms of identification confirmation per department requirements.
• The AMSA shall use each interaction with the patient to validate and update demographic information either in person during check-in or over the phone to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect numbers.
• The AMSA will explain the VAs mandate to collect insurance information to veterans their families and other eligible patients.
• The shall collect scan and update health insurance information serving a major role in the revenue process.
• The contractor contributes to the revenue collection process by identifying patients with third party insurance.
• The Contractor serves are part of the front-line team and the contact with patients and staff are expected to set the tone concerning quality of healthcare services at the VA.
• The contractor shall maintain a high degree of tact and diplomacy when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
• Professional customer service is essential when explaining procedures to veterans and their family members in person and on the telephone.
• The contractor shall when records are received ensure that all necessary health/administrative information is integrated into the current computerized patient record system correctly.
• The contractor shall screen/receive phone calls in a courteous and timely manner determine the nature of request and provide the information desired using privacy and established clinic processes.
• Related additional duties or tasks may be assigned to ensure efficient daily operations.
• The Contractor shall complete accurate scheduling in accordance with department requirements.
• Schedule appointments and utilize department SOPs and department guidance with direction of admin leadership accurately in a timely manner.

o All appointments shall be made with the patients input either in person by phone or online to avoid patients having to make multiple trips to the medical center or whenever possible.

• The contractor shall notify primary care admin Supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
• The contractor shall conduct a daily review of active/pending consults Recall return to clinic list communications for accuracy and disposition.
• The on-site Contractor team shall participate in the daily team huddles and weekly team meetings to discuss patients care planning management with their assigned PACT team.
• The Contractor shall manage position responsibilities as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• The Contractor shall provide administrative services guiding patient to the Transportation Coordinator for Veterans support services functions.
• The Contractor shall validate assigned teams workload and ensure reporting is reviewed to meet department matrix.
• The Contractor shall respond to leadership actions items notifications and suspenses ensuring there is a timely response in a line with department guidance.
• Provide technical guidance necessary to achieve the optimum use of service resources needed by the veteran within the required duties.
• Plan and provide support services in the following types of programs areas: electronic records management; program coordination; patient scheduling space utilization services.
• Provide analysis and recommendations to operating managers and supervisors on how provided services can assist in accomplishing their missions and programs.
• The Contractor shall advise veterans of eligibility for Beneficiary Travel reimbursement to include reimbursement rates financial eligibility etc.
• Communicate with the veteran and stakeholders the conversion of special mode travel requests to patient travel reimbursement voucher claims when appropriate.
• Perform additional duties as assigned

Qualifications

• Advanced Medical Support Assistant. Individuals for the positions described with this PWS shall have two (2) to three (3) years of experience or have received certification from an accredited institution related to medical administration.
• BLS through American Heart Association
• Continuing Medical Education (CME)/ Certified Education Unit (CEU) Requirements: Contractor shall provide the COR copies of current CMEs as required or requested by the facility.
• US Citizen

Core Competencies

• Technically proficient in the skills necessary to fulfill the governments requirements.
• Ability to speak understand read and write English fluently.
• Work collaboratively in an interdisciplinary coordinated care delivery model.
• Maintain a high degree of tact and diplomacy when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
• Professional customer service is essential when explaining procedures to veterans and their family members in person and on the telephone.
• Manage position responsibilities as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• Complete accurate scheduling in accordance with department requirements.

Accountability

• All work will be performed according to company policies and standards as well as in the spirit of the companys mission
• Adhere to the companys code of conduct

Expected Hours of Work

Your work schedule may vary depending on the contract with the Client. Your start time should be discussed and approved by your facility supervisor if you wish to deviate from the normal operating hours. Employees may be required to work additional hours in order to successfully complete work obligations. Employees are required to obtain prior approval from their facility supervisor before working overtime.

VA Business Hours: The hospital operates 24 hours a day 7 days a week 365 days a year including Federal Holidays. Primary Care: Normal clinic hours 0800-1630.

Contractors shall be available to be scheduled to work during hours of 8am to 4:30 pm.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in a clinical environment which may involve exposure to moderate noise levels. Work involves operation of personal computers and clinical equipment as well as working directly with patients daily.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work includes physical demands associated with a traditional clinical setting such as talking listening reading writing typing walking standing sitting manual dexterity visual acuity reaching climbing grabbing pushing pulling lifting bending kneeling and other physical functions as necessary.

EEO Statement

EGA is an Equal Employment Opportunity employer and provides equal opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color national origin or ancestry religion (including Executive Order 13899 protection against anti-Semitism) age (40 and over) sex (including gender identity transgender status and sexual orientation) parental status (including limitations related to pregnancy lactation childbirth or related medical conditions) political affiliation citizenship status genetic information (including family medical history genetic testing and services and genetic characteristics) disability (physical or mental) veteran status or military service history or status or any other non-merit-based characteristic protected by federal state or local employment decisions are based on business needs job requirements and individual qualifications.

ADA Compliance

Consistent with the Americans with Disabilities Act (ADA) it is the policy of EGA Associates LLC to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact Human Resources.

This is an anticipated opportunity. EGA is currently identifying qualified candidates in support of a potential future contract. The position is contingent upon contract award client approval funding availability and successful completion of all applicable screening credentialing and onboarding requirements.