Advanced Medical Support Assistant

Allied VA Health Professional Total Rewards Package: Total Rewards of a Allied Health Professional

Major duties include but are not limited to:

• participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs;
• may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
• monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-ray lab work);
• participating and providing input in problem solving on operational issues or procedures in team meetings performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
• evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• utilizes multiple computer applications in the performance of above duties.
• manage written and faxed correspondence and paper medical records within teamlet (this could be a PACT Team a team in a particular specialty etc) / team and coordinate release of information in accordance with policy.
• manage health insurance information verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system.
• perform basic eligibility co-pays and preauthorization requirements forspecific coverage (i.e. TRICARE sharing agreements etc.) to ensure proper billing and coverage verification.
• recruit and assist with and/or enroll patients in My HealthEVet and Secure Messaging to foster effective digital communication between patients and their care teams

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• Citizenship: Be a citizen of the United States (U.S.). Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

• Experience: Candidates must possess one year of experience equivalent to the GS-05 grade level in the Medical Support Assistant field. Qualifying GS-05 grade level experience includes but is not limited to: Responsible for answering phones greeting patients relaying messages to appropriate staff inside or outside of the unit and scheduling appointments including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines scheduling canceling re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic; monitoring both inpatient and outpatient appointments in areas of responsibility; and verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patients eligibility status (i.e. TRICARE sharing agreements collaterals research patient VA employee etc.). AND;
• Demonstrated Knowledge Skills and Abilities. In addition to the experience above the candidate must demonstrate the following KSAs:
  • (a) Advanced knowledge of the technical health care process (including but not limited to scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
  • (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow and patient support care administrative functions to include but not limited to appointment cycles outside patient referrals follow-up care overbooking provider availability etc.
  • (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
  • (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors nurse practitioners physician assistants psychologists psychiatrists social workers clinical pharmacists and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
  • (e) Ability to independently set priorities and organize work to meet deadlines ensuring compliance with established processes policies and regulations.
  • (f) Ability to communicate tactfully and effectively electronically by phone in person and in writing with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels as well as resolving patient concerns.