Advanced Medical Support Assistant

Total Rewards of a Allied Health Professional

The AMSA works collaboratively with other members of expanded health care teams (i.e. Patient Aligned Care Team (PACT) specialty care) including Community Care providers pharmacists social workers dieticians behavioral health staff etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists hospitals diagnostic and treating facilities and community-based programs. The AMSA works collaboratively in an interdisciplinary coordinated care delivery model within Outpatient Clinics. The AMSA develops and maintains effective and efficient communication with the patient interdisciplinary coordinated care delivery model teams VA medical centers and other agencies. Some duties include but not limited to the following:

• The AMSA must possess working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital. The employee must have knowledge of and the ability to apply policies and procedures associated with operational activities that affect workload data.
• The AMSA works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
• The AMSA will explain the VAs mandate to collect insurance information of veterans their families and other eligible patients. He/she collects scans and updates health insurance information serving a major role in the revenue process.
• The AMSA must screen/receive phone calls in a courteous and timely manner determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Applicants appointed to direct patient care positions must be proficient in spoken and written English.
• Experience: Some experience of clerical office customer service or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
• Education: High school diploma with desire for some post graduate education. If selected applicant must provide proof of level of education claimed.