Adoption Specialist

The Opportunity:

CACI is seeking a strategic Senior Adoption Specialist for the United States Secret Service (USSS) contract supporting the Department of Homeland Security. This role offers a unique opportunity to enhance national security by accelerating the acceptance and sustained use of new OCIO technologies processes services and organizational capabilities that are critical to mission success.

As a Senior Adoption Specialist you will assess readiness identify barriers design targeted interventions and measure adoption outcomes to ensure that transformation investments deliver maximum value. You will collaborate closely with engagement training and technology teams to create adoption pathways that meet users where they arewhether in headquarters field offices or operational environments. Through data-driven strategies and user-centered design you will help ensure that new capabilities are not just deployed but embraced utilized and embedded into daily operations. Join us to make a meaningful impact on a transformational program of national importance.

Responsibilities:

• Develop and implement comprehensive adoption strategies that accelerate stakeholder acceptance and sustained use of new OCIO technologies processes services and capabilities
• Design role-based adoption training pathways tailored to mission operators field technology staff supervisors and leadership to ensure each audience receives relevant support and guidance
• Coordinate adoption activities across OCIO divisions to ensure consistent timely rollout of new capabilities aligned with organizational readiness
• Conduct adoption readiness assessments to evaluate organizational preparedness for change and identify potential barriers to user acceptance
• Analyze feedback from listening sessions surveys and stakeholder touchpoints to understand adoption challenges and resistance factors
• Identify gaps in training communication or support that may impede successful adoption and recommend targeted interventions
• Collaborate with training teams to deliver training-aligned engagement materials including user guides quick-reference materials micro-learning videos and targeted messages for specific user groups
• Develop Training & Awareness Content that supports continuous organizational learning and reinforces adoption of new capabilities
• Create role-specific resources that help users understand whats changing why it matters and how to succeed with new tools and processes
• Establish adoption metrics and key performance indicators (reach utilization proficiency sustained use) to measure progress and outcomes
• Monitor adoption trends usage data and user feedback to assess effectiveness of interventions
• Contribute to Monthly Engagement Metrics Dashboard with adoption-specific indicators and insights
• Develop targeted interventions and course corrections based on adoption data to drive continuous improvement and maximize transformation value
• Facilitate stakeholder engagement through structured outreach role-based touchpoints and feedback loops focused on adoption challenges and successes
• Partner with division chiefs supervisors and change champions to reinforce adoption messaging and provide hands-on support to users
• Support transparency and build trust by clearly communicating the benefits impacts and support available for new capabilities
• Help build a culture of awareness collaboration and shared ownership by demonstrating the value of new OCIO capabilities through adoption success stories and use cases
• Identify and cultivate early adopters and champions who can model desired behaviors and influence peers
• Reinforce positive adoption behaviors through recognition feedback and continuous engagement

Qualifications:

Required:

• Bachelors degree 8 years of relevant experience in adoption strategy change management organizational development training or related fields; equivalencies considered (14 years of experience with no degree AA 10 years experience MA 5 years experience)
• Ability to obtain a Public Trust clearance
• Demonstrated success developing and implementing adoption strategies for technology process or organizational change initiatives
• Strong understanding of user adoption principles behavior change models and adult learning theory
• Experience conducting readiness assessments and designing interventions to address adoption barriers
• Ability to analyze adoption metrics and translate data into actionable insights and recommendations
• Excellent communication and collaboration skills with ability to influence stakeholders at all levels

Desired:

• Current Public Trust clearance
• Experience supporting federal government IT or organizational transformation programs particularly within DHS or law enforcement agencies
• Background in change management methodologies (Prosci ADKAR Kotter or similar)
• Experience developing training and enablement content (user guides videos quick-reference materials)
• Familiarity with ITIL ServiceNow or IT service management adoption initiatives
• Knowledge of learning management systems (LMS) and digital adoption platforms
• Certifications in Change Management Training & Development or Organizational Development
• Experience with data analysis and visualization tools (Power BI Tableau Excel)
• Proven ability to work effectively with diverse user groups including field staff supervisors and leadership
• Strong facilitation and presentation skills
• Experience measuring and reporting adoption outcomes and ROI

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: