Admissions Officer

Admissions Officer

The Admissions Officer serves as a representative of theMedforth Global Education (MGE) Admissions team serving one of theiruniversities by guiding prospective students through the admissions journeywith an emphasis on providing an exceptional applicant experience. This roleserves as a trusted advisor supporting students and ensuring every applicantfeels valued informed and supported.
This role is a key part of a cross-functional team focusedon efficiently moving students through the admissions funnel while deliveringexceptional service to prospective and accepted students. This includesproviding personalized advisement proactive outreach and being readilyavailable via Zoom or phone calls to address applicants needs.
The role supports the growth and enrollment objectives ofthe Veterinary School as well as other educational programs and initiativeswithin MGE providing applicant-centered service and operational support acrossmultiple portfolios. Depending on business needs geographic region or programrequirements additional or specialized responsibilities may be assigned tosupport enrollment growth student success and organizational priorities.

Essential Functions

Applicant Advisement & Student Journey

• Serve as the primary point of contact for prospective and accepted students delivering exceptional service throughout the admissions process.
  
• Provide clear accurate and timely information about SGU programs admission requirements curriculum calendars outcomes and financial considerations.
  
• Build strong trust-based relationships with applicants offering personalized guidance and concierge-style support.
  
• Be available for Zoom meetings and phone calls with applicants and accepted students ensuring high-quality engagement and relationship building.
  
• Counsel students on program options admissions steps and postgraduate opportunities tailoring advice to each students aspirations.
  

Application Management

• Guide applicants through the application and document submission process ensuring accuracy and timeliness.
  
• Working with the Admissions Coordinators follow up on incomplete files track missing items and ensure readiness for decision-making.
  
• Monitor admitted students to reduce attrition (melt) and support smooth transitions to enrollment.
  

Collaboration

• Partner closely with Recruitment Managers field representatives and other colleagues to provide seamless applicant experiences.
  
• Collaborate with departments including Financial Aid Registrar Bursar and Student Services to support student success.
  

Conversion & Accountability

• Directly responsible for achieving individual goals while also contributing to overall team goals through timely and accurate communication with applicants.
  
• Own the conversion of assigned applicants monitoring progress closely and escalating any concerns or barriers to admissions leadership.
  

Communication & Data Management

• Maintain accurate and up-to-date applicant records in BANNER and WebAdmit to track applicant progress ensuring records are accurate timely and comprehensive.
  
• Respond to inquiries within 2448 hours escalating complex cases to senior management as needed.
  
• Open review and prioritize incoming inquiries (calls mail email text WhatsApp etc.) ensuring prompt and appropriate follow-up.
  
• Support members of the team in guiding deposited students through key enrollment steps such as completing financial aid housing travel registration and attending orientation.
  
• Offer applicants a range of resources (events webinars and orientations) to ensure they feel informed and supported at every stage of the admissions process.
  

Program Focus & Adaptability

• Maintain knowledge of admissions requirements (US or Canada) and ensure applicants are advised accurately.
  
• Keep current on entry qualifications and credential equivalencies.
  
• Perform additional duties or specialized responsibilities as assigned based on program needs.
  

Other Duties

• Provide coverage for admissions functions as needed to ensure uninterrupted service to applicants.
  
• Perform other duties and special projects assigned by leadership.
  

This description is not intended to be all-inclusive. Thisposition may perform other related duties as required to meet the ongoing needsof the department/institution.

Knowledge Skills & Abilities

• Strong passion for student success and exceptional applicant experience.
  
• Excellent verbal and written communication skills; articulate empathetic and professional.
  
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
  
• Ability to thrive under pressure in a fast-paced dynamic environment.
  
• Proficiency with WebAdmit and experience with Ellucian Banner preferred.
  
• Strong interpersonal skills; able to build rapport with applicants and collaborate across teams.
  
• Comfort engaging students virtually (Zoom phone text) and in-person as needed.
  

Qualifications

• Bachelors degree required; Education Human Services Psychology related degree preferred.
  
• 35 years of experience in higher education admissions recruitment or sales strongly preferred.
  
• Background in student services or customer-facing roles with proven success in relationship management.
  
• Familiarity with U.S. and international education systems and credential equivalencies preferred.
  

Work Environment & Physical Demands

• Professional office environment with frequent use of computers phones and online platforms (Zoom Salesforce).
  
• Ability to sustain focus in a high-volume admissions setting.
  

Hours & Travel

• Standard work week: Full-Time. MondayFriday 9:00 a.m.5:00 p.m. (Dependent on time zone for hours)
  
• Flexibility for evenings and weekends during peak recruitment and admissions cycles is required.
  
• Flexibility to work with students across time zones (US and Canada)
  

Key Outcomes

• Applicant Experience Excellence: Applicants consistently report high satisfaction and a concierge-style admissions journey.
  
• Responsiveness: All inquiries are answered within 2448 hours.
  
• Enrollment Success: Applications are processed efficiently reducing melt and ensuring smooth transitions to enrollment.
  
• Team Collaboration Effectiveness: Seamless collaboration with Recruiters and Financial Aid Specialists creates a holistic student support system.
  
• Regional Adaptability: Admissions support is tailored to the unique needs of applicants in US and Canadian regions.
  

The anticipated salary range for this position is $65000 to$70000 per year. The final salary offered may vary and will be determinedbased on factors such as job-related knowledge skills experience locationand education of the successful candidate. This information is provided perlocal law.

We Are

Student Centric:We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe vibrant and welcoming environment.

A Global Community:We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

Accountable:We take responsibility for our actions by being responsive resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

Collaborative:We support and empower one another through open communications cooperation sharing knowledge and taking time to always listen and show we care.

Committed to Excellence:We take pride in our ongoing pursuit for continuous improvement through creativity rigor and best practices to produce meaningful outcomes.

About University Support Services LLC
University Support Services LLC (USS) is an affiliate of St. Georges University (SGU) a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such it is company policy to fill positions with qualified candidates regardless of race color sex (including sexual orientation and gender presentation) age religion ancestry national origin citizenship status pregnancy marital status medical condition genetic information disability status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.

Required Experience:

Unclear Seniority