Admissions Customer Service Representative

Schedule: MondayFriday 8:30 AM5:00 PM EST
Location: Hybrid Syracuse NY
(Work location subject to change based on business needs)

At LUX Infusion we believe nutrition and infusion care deserve more light more warmth more clarity and more connection. For patients beginning enteral therapy clear communication and a seamless admissions experience can make all the difference.

Were looking for anAdmissions Customer Service Representative (Enteral department) who wants their work to mean something someone who brings professionalism empathy and precision to every patient interaction referral and intake process.

TheAdmissions Customer Service Representative is the gateway to care guiding patients families and referral partners through the admissions and intake process with clarity and confidence.

This role plays a critical part in ensuring that referrals transition smoothly into active care setting expectations eliminating administrative barriers and delivering a highquality first impression of LUX Infusion.

In this role youll contribute to work that:

• Ensures a seamless efficient admissions process from referral through therapy start
• Helps patients feel supported informed and confident as they enter care
• Drives timely and accurate intake insurance verification and authorization workflows
• Strengthens trust with referral sources through responsive reliable admissions coordination
• Supports a patientfirst clinicianled organization focused on continuity of care

Behind every successful therapy start is an admissions experience handled with care and this role makes that possible.

In this role you will:

• Serve as a central point of contact for enteral admissions and intake coordination
• Receive review and process new patient referrals with a focus on timely conversion to active services
• Manage the endtoend admissions workflow including intake documentation collection and order readiness
• Collect complete and accurate patient demographic clinical insurance physician and caregiver information
• Verify insurance benefits coverage authorizations and patient financial responsibility
• Communicate clearly with patients families and caregivers regarding the admissions process next steps billing and delivery expectations
• Partner with referral sources to obtain complete compliant documentation required for admission
• Coordinate closely with clinical pharmacy delivery and intake teams to ensure timely care initiation
• Track and follow up on pending admissions authorizations and missing information to prevent delays in care
• Maintain accurate uptodate patient records and admission status in internal systems
• Ensure compliance with HIPAA and all regulatory requirements throughout the admissions process
• Support quality assurance initiatives and identify opportunities to improve admissions efficiency and patient experience

You may be a great fit if you bring:

• A strong customerservice mindset grounded in empathy and professionalism
• A processdriven approach with attention to detail especially in intake and admissions workflows
• Comfort working in a fastpaced highvolume admissions environment
• Excellent organizational and followthrough skills
• Clear written and verbal communication skills
• A proactive solutionoriented approach to removing barriers to care
• The ability to manage multiple admissions cases while maintaining accuracy and timeliness

• One (1)two (2) years of customer service intake or admissions experience
• Proficient computer and dataentry skills
• Strong attention to detail and math aptitude
• Ability to listen actively and communicate effectively
• Comfort multitasking and making timely decisions

• Healthcare admissions intake or patient access experience (enteral or respiratory a plus)
• Understanding of insurance verification authorizations HCPCS codes and payer guidelines
• Knowledge of thirdparty payer requirements and documentation standards

You dont need to check every box we care just as much about how you support patients as your background.

At LUX Infusion we believe care deserves more light more warmth more clarity and more connection.

Here youll find:

• Purposedriven work that directly impacts patient access to care
• A patientfirst clinicianled culture
• Supportive collaborative teammates across admissions clinical and operations
• Clear expectations and meaningful ownership in your role
• Opportunities to grow within a healthcare organization building something meaningful

Pay Range/Rate

$20 - $23 USD

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these you require a reasonable accommodation during the application or interview process please contact the LUX Infusion Talent Team at or 954.385.7322 x 1425.

While performing the duties of this position the employee may occasionally be required to stand walk or sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 vision abilities required by this role include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusions legal ethical and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

All LUX Infusion team members are expected to support the organizations mission vision and values by demonstrating integrity dedication compassion and enthusiasm. This includes placing patients first working collaboratively with a stackedhands mindset and maintaining a consistent focus on quality accountability and continuous improvement.

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities duties or skills required.

This role operates in a fastpaced environment and requires the ability to prioritize competing demands manage multiple tasks effectively and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusions services for individuals with disabilities including patients visitors employees or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by law.