Admissions CoordinatorCase Manager

Onondaga Community College located in Syracuse NY is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40000 alumni.

BROAD FUNCTION

As a vital member of the Admissions Team the Admissions Coordinator/Case Manager serves as an ambassador for Onondaga Community College representing the institution at both on and off campus recruitment initiatives. This position will develop valuable relationships with prospective students families secondary school counselors community partners and key stakeholders to advance strategic enrollment goals.

This role strategically combines admissions recruitment with comprehensive case management support implementing proactive engagement strategies tailored to serving student parents and other special populations by connecting students to resources that address non-academic barriers to enrollment and persistence. The Admissions Coordinator/Case Manager proactively identifies engages and supports prospective students navigating them throughout the enrollment process while also addressing external challenges such as childcare transportation housing food insecurity financial instability and healthcare access utilizing on-campus and community resources.

Serving as the central point of contact this position establishes a seamless supportive pathway from recruitment to matriculation. By addressing non-academic obstacles they drive higher enrollment yield and ensure long-term student success.

MAJOR RESPONSIBILITIES

• Strategically and independently develop and execute comprehensive recruitment initiatives across an assigned territory cultivating partnerships with community-based organizations workforce partners and targeting special populations throughout Central New York and the State.
• Guide prospective students through the full enrollment process including application completion pathway planning and next steps to seamlessly transition into credit or non-credit Workforce Development programs.
• Plan execute and represent the college at high-impact admissions events including application days workshops open houses career days college fairs community events campus visits presentations and tours serving as a key liaison
• Deliver comprehensive student-centered case management support during the admissions process with particular emphasis on student parents and students facing non-academic barriers supporting persistence from initial inquiry to enrollment.
• Proactively identify and address student barriers to success by developing personalized support plans that connect students to childcare housing food security transportation legal services financial counseling healthcare access and other community resources.
• Cultivate and maintain strong strategic relationships with prospective students families schools community agencies and organizations that serve student parents and underserved populations.
• Serve as a primary liaison between the college and community partners to strengthen access create targeted enrollment pathways and streamline wraparound support services.
• Leverage CRM software (Slate) to optimize communication workflows document student interactions and referrals track caseload activity and maintain accurate records.
• Track analyze and report on recruitment metrics to the Admissions Leadership Team utilizing data-driven insights to create outreach strategies to ensure continuous improvement.
• Collaborate cross-functionally with campus departments to coordinate comprehensive student support upholding strict confidentiality and professional discretion.
• Continuously evaluate apply and integrate emerging trends and best practices in community college admissions workforce development initiatives and student engagement strategies.
• Develop and implement innovative ideas and strategies to expand outreach significantly enhancing support services for student parents and other special populations.
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS

• Bachelors degreefrom an accredited university college or foreign equivalency.
• Two (2) years of experience in student services case management social work academic advising or community outreach.
• At least one (1) year of experience implementing recruitment outreach or program development strategies.

PREFERRED QUALIFICATIONS

• Masters degree in higher education or related fieldfrom an accredited university college or foreign equivalency
• Experience working in a higher education environment particularly in a community college setting
• Knowledge of community resources and support services
• Firsthand experience as a community college student
• Solid understanding and familiarity with Microsoft Office and CRM tools
• Bilingual in English and and another language can be considered.

This position requires:

• Ability to travel locally and statewide year-round; must be able to transport admissions materials and equipment.
• Evening and weekend hours will be required
• Demonstrated ability to work effectively both independently and as part of a team
• Ability to bring energy encouragement and positive reinforcement to prospective students throughout their application process and beyond
• Strong cross-cultural interpersonal organizational and writing skills are necessary including public speaking skills and the ability to present the College in a positive way
• Must be able to speak before large and small groups with confidence
• Excellent professional judgment emotional intelligence and personal tact

Other Requirements:

• A valid drivers license and reliable vehicle
• Ability to travel by vehicle or air locally statewide and/or out of state

• Salary range is:$48400 - $60500commensurate with credentials and relevant experience.
• Onondaga Community College offers agenerous and competitive benefitspackageincluding:
  • New York StateLocal Retirement System(pension) or an Optional Retirement Plan(401a).
  • Excellenthealth dental and visioninsurance plans(qualifying domestic partner included).
• Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.

• To be considered please submit aresume and cover letterat time of application.
• Thethree (3) referenceslisted on the application must be professional references two of which must be current or former supervisors. Finalists will be contacted prior to references being checked.
• Offers are contingent upon the completion of abackground check and official transcriptsare required upon hire.

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