Admissions Assistant (Evenings)

Wilmington Treatment Center is seeking a detail-oriented and compassionate Admissions Specialist to join our this role you will be the first point of contact for incoming patients helping to create a welcoming and supportive experience as they begin their recovery journey.

Schedule:

Tuesday - Saturday 3:30pm - 12am

Compensation:
$16/Hr

Position Overview:
The Admissions Specialist is responsible for coordinating the patient intake process ensuring all required documentation is completed accurately and supporting a smooth transition into care. This role plays a key part in delivering a positive and efficient admissions experience.

Qualifications:

• High school diploma or equivalent required
• Previous experience in a healthcare hospital or admissions setting is a plus
• Strong organizational and communication skills
• Ability to handle sensitive information with professionalism and confidentiality
• Compassionate patient-focused approach

For over 40 years Wilmington Treatment Center has been a trusted leader in addiction recovery for adults from all walks of life. Located in Wilmington North Carolina we provide a safe supportive environment where individuals ages 18 and older can begin their journey to lasting sobriety.

Our commitment goes beyond treatmentwe offer:

• Comprehensive Resources to support every stage of recovery.
• Compassionate Care from experienced professionals who understand the challenges of addiction.
• A Positive Healing Environment designed to foster growth and long-term success.

At Wilmington Treatment Center we believe recovery is possible for everyone. Were here to help you reclaim your life and build a future filled with hope.

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.
• Responsible for clerical duties such as managing paperwork handling data entry engaging with insurance companies over claims and answering phones.
• Complete the paperwork necessary to admit the patient to the assigned program and explain forms prior to patient signing notify the clinical lead of the patients arrival and escort the patient and documentation to the appropriate location within the facility.
• Efficient and accurate completion of the admission process of patients and the timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient.
• Ensure all required patient information is received and processed and necessary appointments are made with the proper behavioral or medical health personnel.
• Demonstrate a positive empathetic and professional attitude toward customers always.
• When a patients needs are not met acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Ensure the well-being of patients and provide a positive supportive and structured environment.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals as noted in special precautions or in accordance with individualized supervision guidelines as needed.
• Document timely accurate and appropriate clinical information in patients medical records and inpatient registration or other technology systems.
• Assist in providing a safe secure clean and comfortable environment for patients significant others and staff.
• Interact routinely with patients observe behaviors and communicate significant observations to admissions staff.
• May obtain patients vital signs height and weight as assigned and document in the patient record.
• Engage patients in activities and interactions designed to encourage the achievement of the treatment goals.
• Assist incoming patients/family members with contraband searches and itemizing belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow-up and paperwork as required on incidents and events that may take place in the facility.
• May provide transportation for the patient or coordinate transportation with an appropriate staff member.
• Recognize that patient safety is a top priority.
• Data Entry

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelors degree is preferred; Social Services field is a plus.
• One or more years experience in healthcare preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies changes in workload rush jobs or technological developments) dictate.