Administrator Associate Service Center

At The GIANT Company were committed to making our stores and facilities better every day for our team members customers and communities. Its our secret recipe for success and it guides everything we do. We put our customers first do whats right win together and make ideas happen. As a team member here thats exactly what youll help us do. Youll share your ideas learn new skills and really make a difference for not only your team but for your customers and your community.

ASC Admin I

Position Summary:

Act asa firstpoint of contact for allassociateHR relatedphone or self-ticketing inquiries whilemaintaininga high degree of confidentiality. Record all interactions in the case management system resolve recordresolutionand close interactions requiring research or more in-depth analysis/response to subject matter experts. Use all navigational toolsprovidedto find answers and inform Supervisor of missinginaccurateor confusing documentation. Work toward continuous improvement and skills building.

Principle Duties and Responsibilities:

• Respond to incoming phone calls or self-service tickets during scheduled times from employees managersterminatedemployees family members and outside agencies or vendors

• Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information toassistwith the highest level of customer service

• Recognize when escalation to a subject matter expert or to the Supervisor is necessary

• Record the details of each call or self-ticket. Maintain confidentiality of all information.

• Perform HR transactions in the HR system and other applications asappropriate within scheduledtimeframesand with a high degree of accuracy and strict adherence to written procedures

• Utilize the case management system knowledgebaseand other tools to actively manage caseloadin accordance withteam production goals and established service level objectives

• Participate in ongoing training to improveexpertise customer serviceskillsand productivity

Basic Qualifications:

• High school diploma and2-3 yearexperience working in an office environment

• Experience in delivery of customer service

• Basic computer knowledge

Preferred Qualifications:

• Experience in HR and payroll processes and procedures

• Experience in a customer service call centerpreferable

• Intermediate MS Office skills

Skills and Abilities:

• Excellent listening and telephone skills

• Ability to ask relevant questions clarify incomplete information and summarize key points

• Good data entry skills with a high attention to detail to provideaccurateinformation

• Able to manage multiple priorities on an ongoing basis

The GIANT Company is an equal opportunity employer. We comply with all applicable federal state and local laws. Qualified applicants are considered without regard to sex race color ancestry national origin citizenship status religion age marital status (including civil unions) military service veteran status pregnancy (including childbirth and related medical conditions) genetic information sexual orientation gender identity legally recognized disability domestic violence victim status or any other characteristic protected by law.