Administrator Assistant
Norfolk, MA - USA
Job Summary
- Coordinate and schedule care for clients while ensuring continuity of services.
- Utilize a care management approach when working with clients families and employees.
- Fill open shifts promptly to maintain client satisfaction and achieve weekly company scheduling goals.
- Provide direct client care when necessary to ensure uninterrupted services.
- Communicate professionally with clients caregivers referral sources and leadership.
- Assist with employee support scheduling adjustments and daily operational needs.
- Maintain accurate client and employee documentation.
- Assist with onboarding orientations and administrative tasks as assigned.
- Monitor client schedules and respond quickly to changes in care needs.
- Support leadership in maintaining high standards of customer service and operational excellence.
- Travel to all 12 geographical service locations as needed to support client care and agency operations (mileage reimbursement provided).
- Participate in weekend administrative coverage by working every other weekend as scheduled.
- Complete additional duties as assigned by leadership.
- Personal Care Aide (PCA) Certified Nursing Assistant (CNA) or Home Health Aide (HHA) experience preferred.
- Previous administrative scheduling healthcare or home care experience preferred.
- Strong organizational communication and multitasking skills.
- Excellent customer service critical thinking and problem-solving abilities.
- Ability to remain calm and make sound decisions in a fast-paced environment.
- Proficient with computers and willing to learn scheduling and electronic documentation systems.
- High School Diploma or GED required; additional healthcare or administrative education is a plus.
- Must maintain a reliable vehicle while employed.
- Valid drivers license with an acceptable driving record.
- Must have a working cell phone available during working hours.
- Must be willing to travel throughout the agencys 12 service locations as needed (mileage reimbursement provided).
- Must have a flexible work schedule including the ability to work additional hours or adjusted schedules based on client and operational needs.
- Must be available to work every other weekend as scheduled.
- Scrubs are the required dress attire while on duty.
- Must be able to safely provide personal care services in clients homes.
- Must be comfortable working in homes where cats dogs or smoking may be present.
- Must be willing and able to provide care to both male and female clients.
- Must be capable of lifting transferring standing bending and performing the physical requirements associated with providing personal care services.
- Competitive pay
- Mileage reimbursement for required travel
- Supportive leadership team
- Opportunities for professional growth and advancement
- A collaborative mission-driven work environment
- The opportunity to make a meaningful difference in the lives of seniors and individuals with disabilities every day
Interviews will be held the week of August 10th through August 15th with a start date of August 17 2026
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
- A rewarding professional career without any previous experience
- The confidence of a comprehensive training program
- A system that matches you with the most compatible clients
- The flexibility of day evening night and weekend hours
- A welcoming and supportive working environment
- Best of all being part of a caring and compassionate team helping seniors remain independent
Required Experience:
Unclear Seniority
About Company
High quality service is the cornerstone of our business. We help to enhance your independence while in your home with our senior home healthcare.