Administrative Coordinator, Athletic Training Services

The Athletic Training Department in Boston Universitys Student Health Services is recruiting an Administrative Coordinator to join our collaborative team of healthcare providers. Our department provides athletic training services to students who participate in varsity sports university-sponsored club sports and Military Educations Reserve Officer Training Corps.

What you should know about us:

• Our Why: Collaborate to improve the lives of those we work with by advocating for goal-driven and impactful healthcare within our community.
• Our How: We achieve our Why by focusing on: patient-centered care quality improvement & quality assurance; interprofessional collaboration; personal & professional growth; and professional excellence.
• Our Commitments: Listen first; Lead by example; Care for ourselves so we can care for others; Make data-informed decisions; Value individual differences.

Athletic Training is one of five departments within Student Health Services which also includes Primary Care Counseling & Psychiatric Services Survivor Advocacy Response & Prevention and Health Promotion & Prevention. We share an electronic medical record among the departments. Our department includes a robust team of athletic trainers a physician medical director several team physicians and dedicated administrative support professionals who work collaboratively to coordinate care. We offer competitive salaries and outstanding benefits including vacation retirement health dental and vision plans tuition remission and professional development opportunities. We provide a supportive work environment that values your well-being as much as your professional achievements. We achieve this through our organizational structure within Student Health Services and our medical model approach to coordinating care for the populations we serve. At Student Health Services we are committed to diversity equity inclusion and justice in all aspects of our work including our organizational structure workplace culture and care for the students we serve. We strive to foster an environment where everyones identities needs and experiences are valued appreciated and accepted.

The primary responsibilities of the Administrative Assistant are to:

• Manage departmental operations communications and administrative processes.
• Support patient services through referral management scheduling insurance authorization processes and communication with internal and external healthcare providers.
• Manage administrative planning and logistics for meetings events recruitment activities onboarding processes and departmental projects.
• Maintain departmental records databases calendars compliance documentation and operational tracking systems.
• Support financial purchasing inventory and resource management activities.
• Serve as a liaison among patients healthcare providers university departments vendors and community partners.
• Assist with departmental quality assurance compliance and reporting activities.
• Supervise and train work-study and student employees including assigning work providing direction evaluating performance and addressing performance concerns.
• Support the delivery of efficient patient-centered healthcare services for the populations served by the Athletic Training Department.

Required Qualifications:

• Bachelors degree or equivalent combination of education and experience.
• Three to five years of progressively responsible administrative healthcare higher education or related experience.
• Excellent organizational communication and customer service skills.
• Demonstrated ability to manage multiple priorities and maintain attention to detail.
• Proficiency with Microsoft Office Suite and database management systems.

Preferred Qualifications:

• Experience working in healthcare higher education athletics or student services.
• Experience managing healthcare referrals insurance authorizations or patient services.
• Experience managing schedules events or complex administrative processes.
• Familiarity with electronic medical record systems and healthcare compliance requirements.
• Experience supervising student employees.

Performance Expectations:

• Excellent written and verbal communication skills
• Excellent organizational and project management skills
• Ability to manage multiple competing priorities
• Ability to establish and maintain effective working relationships
• Demonstrate attention to detail and accuracy
• Ability to use technology and information systems effectively
• Comply with University and department policies and procedure

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancy-related condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.