Administrative ClerkCustomer Service Representative

• Greet visitors and recognize who should enter the building.
• Use of basic accounting basic record keeping and other necessary systems to maintain accurate sales and collections records.
• Use word processing software and printing equipment to create edit and retrieve a variety of standardized documents.
• Use database or spreadsheet software to enter sort and retrieve data for standard reports.
• Provide explanations of office functions describing specific requirements providing basic instructions or a similar degree of detail.

• Must be a U.S. Citizen or National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit
• As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

In order to qualify you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position visit the Office of Personnel Managements General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

Specialized Experience Requirement:

For the GS-05 grade level: You must have one year specialized experience equivalent to the GS-04 grade level in the Federal service. Specialized experience is defined as two or more of the following: Greeting visitors and responding to phone and written inquiries; maintaining written records; and using word processing software and printing equipment to create copy edit store retrieve and print standardized documents.
OR
A bachelors degree or 4 years of successfully completed education above high school in any field
OR
A combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business secretarial or technical school junior college college or university.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.