Administrative Associate

The Job:

Youll be in the center of the action at Marsh Agency Northwest providing premier support to both our clients and colleagues. Our administrative associates are the first point of contact for our customers. Your job is to set the bar for great customer service with exceptional communication integrity and respect. Youll be an integral team member that helps process key communications and helps the team achieve profit center and company goals.

We will give you access to mentorship training resources and development to ensure your success but you will need to supply the drive and desire to be an Marsh Agency professional. Our ideal candidate is hungry humble and smart- they dont stop short of excellence and are driven to do whats best for their clients colleagues and communities.

From admin to accounting and everything in between we believe our team is all in sales together. Were dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.

What Youll Be Doing:

• Frontline communications: answering phones directing calls and greeting walk-in clients.
• Process communications: daily incoming and outgoing mail including overnight mailings; handle incoming checks; provide early- and late-capture scanning; and deliver faxes to employees.
• Office organization: order office-related supplies. Keep commonareas clean and well organized including the reception area conference rooms work rooms file/mail room supply areas etc.
• Maintain office equipment (phones voice mail copy/scan machines etc.): keep machines filled with paper and tonertroubleshoot call for repairs if necessary and help others as needed.
• Orientations: handle new colleague office orientations as requested.
• Plus: youll follow organization policies and procedures and established workflows. Perform additional duties as needed.

Who Were Looking For:

• Youre a client service advocate. Youre passionate about delivering an exceptional level of customer service and support.
• Youre ready to throw all stereotypes of insurance out the window and love your job.
• Youre smart. You understand business and people.
• Youre good with people even on the tough days. Good customer service is just part of who you are and you love making people happy.
• Youre a team player. You maintain positive relationships with your colleaguesand you enjoy it.
• Youre that person everyone can depend onto pay attention to details to make deadlines to be accurate and complete when interacting with clients colleagues and carriers.
• You love to learn. Youre earnest about improving and pursuing professional development.
• You can adaptbecause our industry changes constantly and so do the needs of our clients. Youre good at staying on your toes.
• Youre ready for a meaningful change. No more corporate vanilla structure for you. (Yes an insurance company really just said that.)
• You embrace our core values: accountability balance excellence integrity respect and humanity.

We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close wed be very interested in meeting you.

The Perks:

We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience skills training location certifications and education. Additionally this position may be eligible for performance-based incentives annual profit sharing and a benefits package that includes paid paternity/maternity leave medical leave 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis.

Who you are is who we are.

Marsh Agency is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting