Administrative Assistant Weekend

• Provide a welcoming professional presence at the clubhouse during scheduled weekend hours.
• Greet residents and guests and assist with general community and amenity-related questions.
• Provide information regarding clubhouse pool and fitness center rules and hours.
• Assist residents with general questions regarding community resources forms events and management contact information.
• Receive resident concerns and requests and document or route them to management for appropriate follow-up.
• Maintain a calm courteous and professional demeanor when addressing resident concerns.

• Conduct routine walkthroughs of the clubhouse pool area fitness center restrooms and other assigned common areas throughout the shift.
• Help ensure that residents and guests follow posted amenity rules and community policies.
• Monitor clubhouse and amenity usage and professionally address observed rule violations within the scope of the position.
• Verify that clubhouse areas remain orderly presentable and ready for resident use.
• Report maintenance concerns property damage safety hazards cleanliness issues or equipment problems to management.
• Monitor community room usage and scheduled activities as directed.
• Assist with opening and/or closing procedures for the clubhouse and amenities as assigned.
• Immediately escalate emergencies or significant safety concerns in accordance with established procedures.

• Answer clubhouse telephone calls and assist with general inquiries.
• Monitor designated email or communication channels as assigned.
• Assist with clubhouse or community room reservations forms sign-in procedures and amenity access processes.
• Maintain accurate logs of resident concerns incidents maintenance issues and other items requiring management follow-up.
• Assist with filing scanning copying data entry and other general administrative duties.
• Maintain community information forms notices and materials available at the clubhouse.
• Prepare a weekend summary or shift report identifying outstanding issues requiring follow-up by the Community Association Manager.

• Perform periodic visual inspections of amenity areas to identify conditions requiring attention.
• Ensure furniture and common areas are maintained in an orderly condition.
• Monitor supplies in restrooms clubhouse areas and other assigned locations and report replenishment needs.
• Coordinate with approved vendors or service providers when directed by management.
• Document incidents involving property damage injuries resident concerns or rule violations in accordance with management procedures.

• High school diploma or equivalent required.
• Previous administrative hospitality customer service front desk property management or community association experience preferred.
• Strong interpersonal and customer service skills.
• Professional verbal and written communication skills.
• Comfortable interacting with residents guests vendors and community leadership.
• Ability to professionally address difficult conversations and enforce established rules.
• Basic computer skills including email Microsoft Office and the ability to learn community management software.
• Strong organizational skills and attention to detail.
• Ability to work independently with limited onsite supervision.
• Dependable and available to work the established weekend schedule.

• Maintain a professional appearance and demeanor.
• Treat residents guests coworkers Board members and vendors with courtesy and respect.
• Maintain confidentiality regarding Association and resident information.
• Follow established Association and management company policies and procedures.
• Remain neutral and professional when addressing resident disputes or complaints.
• Promptly communicate significant incidents safety concerns or unresolved resident matters to management.
  

Required Experience:

Junior IC