Admin1-CaseMgmt

Admin1-CaseMgmt Onsite Baltimore MD

What Youll Do

• Coordinate with all parties involved in the Maryland Disability Benefits Advocacy Project (MD DBAP) to support customers through the Social Security Disability Benefits application process.
• Serve as a liaison between disabled customers and the Social Security Administration advocating on behalf of customers to help obtain disability benefits.
• Schedule and maintain case screenings interviews and follow-up activities with customers and other involved entities.
• Conduct face-to-face and phone interviews to gather information needed for Social Security Disability case screenings and applications.
• Explain the disability benefits process required documentation and project expectations to customers while encouraging ongoing communication.
• Review documentation and screening information to assess eligibility for Social Security Disability Benefits.
• Obtain signatures on required authorization and acknowledgment forms.
• Develop comprehensive lists of medical treatment sources and coordinate the collection of supporting medical records.
• Encourage customer participation in obtaining medical documentation from healthcare providers.
• Coordinate with customers medical providers Maryland Department of Social Services Disability Determination Services and the Social Security Administration to obtain and submit required records.
• Enter case information into the projects proprietary database including data entry document scanning sorting and record maintenance.
• Review medical records for accuracy and ensure patient information is complete and correct.
• Use medical documentation to build supplement and maintain complete disability case files.
• Conduct ongoing follow-up with customers medical providers and government agencies to support successful claim processing.
• Maintain organized accurate and complete case records throughout the application lifecycle.

What We Need From You

• Experience in case management social services disability advocacy benefits coordination healthcare administration human services or a related field.
• Strong interviewing customer service and communication skills.
• Ability to assess documentation and determine eligibility requirements.
• Experience coordinating with multiple stakeholders including government agencies healthcare providers and customers.
• Strong organizational skills with the ability to manage multiple cases simultaneously.
• Accurate data entry and document management skills.
• Ability to review organize and maintain confidential records.
• Strong follow-up problem-solving and case coordination abilities.
• Ability to work independently while maintaining attention to detail.
• Proficiency with computer systems databases scanning and electronic document management.
• Knowledge of Social Security Disability SSI public assistance programs or benefits administration is preferred.

A Few Things to Know

• Primary focus is supporting Maryland residents applying for Social Security Disability Benefits.
• Role involves frequent interaction with customers healthcare providers the Social Security Administration Disability Determination Services and the Maryland Department of Social Services.
• Daily responsibilities include interviewing case documentation medical record collection data entry and ongoing case follow-up.
• Position requires handling sensitive and confidential customer information.
• Success in this role depends on strong organization communication advocacy and documentation skills.
• The goal of the position is to help customers build complete and accurate disability benefit applications that improve the likelihood of successful outcomes.