Admin

Collision Repair Center Office Administrator

Location: Preston Autobody of Wilmington

Employment Type: Full-Time

Schedule: MondayFriday

About the Position

We are looking for a professional organized and customer-focused Office Administrator to join our busy collision repair center. This position plays an important role in keeping the office running efficiently while providing excellent experience for our customers.

The ideal candidate is dependable detail-oriented comfortable working in a fast-paced environment and able to communicate effectively with customers insurance companies technicians and management.

Responsibilities

• Greet customers and provide a professional friendly experience
• Answer phones emails and customer inquiries
• Schedule vehicle drop-offs pickups and appointments
• Assist with customer check-in and check-out
• Maintain accurate customer and repair-order information
• Process paperwork invoices payments and documentation
• Communicate with insurance companies and assist with claim documentation
• Assist estimators and management with administrative tasks
• Monitor repair orders for missing information or documentation
• Coordinate rental vehicle information and transportation needs
• Make customer follow-up calls and provide repair status updates
• Maintain organized office files and records
• Assist with accounts receivable and other office duties as needed
• Maintain a clean organized and professional front office
• Follow company processes and procedures to ensure a consistent customer experience

What We Offer

• Competitive pay based on experience
• Full-time position with consistent hours
• Medical dental and vision benefits
• Paid time off
• 401(k) opportunities
• Career growth opportunities
• Professional and team-oriented work environment
• Opportunity to work with an established collision repair organization

Join Our Team

If you are organized dependable and enjoy working with people we want to hear from you!

Apply today and become an important part of our collision repair team.

Qualifications

• Previous automotive collision repair dealership or office administration experience preferred
• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• Comfortable using computers and Microsoft Office
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Professional appearance and attitude
• Ability to work effectively as part of a team
• Experience with collision repair management systems is a plus CCC ONE