Admin, Sales & Customer Service Manager (Part-Time, Hybrid)

Herbal Goodness McKinney TX
2030 hours/week Hybrid (23 days per week on-site)
Pay: $20/Hour Depends on experience

About Herbal Goodness

Herbal Goodness is a McKinney-based natural health company that makes herbal supplements teas packed herbs and sea moss products. We manufacture and fulfill from our own warehouse and sell nationwide through Amazon our Shopify store Walmart Faire and GNC. Were a small hands-on team so everyone has real ownership and a visible impact on the customer experience.

The Role

Were looking for a versatile organized people-oriented manager to keep our day-to-day operations running smoothly and to be the face of Herbal Goodness at events around DallasFort Worth. Youll split your time between our McKinney warehouse and office and remote work. Youll oversee fulfillment and quality coordinate logistics support customers and wholesale accounts run in-person sales events and keep the administrative side of the business on track.

This role suits someone who likes variety and wants to work a few hours a day. One day you might check outgoing orders and solve a shipping problem. The next day you might run a booth at a local market and follow up with new wholesale leads. Because the work is so varied youll need to be comfortable switching between tasks and working independently.

What Youll Do

Warehouse & Fulfillment Administration

• Supervise daily order fulfillment across our sales channels making sure orders ship accurately and on time.
• Oversee warehouse organization stock levels and inventory counts and flag reorder needs.
• Coordinate with production on finished-goods availability and packing priorities.

Operations & Quality Control

• Monitor product quality labeling and packaging standards before products leave the warehouse.
• Help maintain and follow standard operating procedures (SOPs) and documentation.
• Identify process problems and recommend practical improvements.

Logistics

• Manage inbound and outbound shipments including carrier coordination freight and wholesale and retail orders.
• Track shipments resolve delays or damages and keep shipping records accurate.

Sales Events & Customer Service

• Plan coordinate and staff in-person sales events markets expos and community events across DFW.
• Represent Herbal Goodness at events by engaging customers explaining our products and driving sales.
• Respond to customer and wholesale inquiries by email and phone including order issues returns and product questions with professionalism and care.
• Follow up on leads and relationships from events and track results.

Administrative Support

• Provide administrative support to leadership including scheduling document preparation and record-keeping.
• Attend internal and external meetings take notes and follow through on action items.
• Keep shared files trackers and calendars organized and current.

What Youll Bring (Required)

• 5 years of experience in operations warehouse or fulfillment customer service sales or administrative roles. Experience combining several of these is a plus.
• Experience supervising or coordinating others work such as warehouse staff a shift or a team.
• Experience working in-person sales events retail trade shows or markets.
• Proficiency with Google Workspace or Microsoft Office especially email calendars and spreadsheets.
• Valid drivers license and reliable transportation for travel to events around DFW.
• Ability to lift up to 40 lbs and set up and break down event booths.
• Live within commuting distance of McKinney TX.
• Availability for some evening and weekend events scheduled in advance.

Nice to Have

• Experience in dietary supplements food beverage or consumer packaged goods (CPG).
• Familiarity with quality standards for supplements or food (for example cGMP).
• Experience with Shopify Amazon Seller Central or shipping and order-management software.
• Interest in natural health herbal wellness or holistic living.

Why Join Us

• Flexible part-time schedule with a hybrid work arrangement.
• A meaningful role with real ownership in a growing mission-driven company.
• A chance to connect with customers and the DFW community face to face.
• A close-knit team where your ideas are heard and put into action.

Schedule & Location
Part-time 2030 hours per week. On-site at our McKinney TX location 23 days per week with the remaining hours remote. Some evening and weekend hours are required for events.

Herbal Goodness is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race color religion sex national origin age disability veteran status or any other legally protected characteristic.

Required Experience:

Manager