Admin Customer Care Representative
Job Location:
Pleasant Hill, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Ahold Delhaize USA a division of global food retailer Ahold Delhaize is part of the U.S. family of brands which includes five leading omnichannel grocery brands Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop. Our associates support the brands with a wide range of services including Finance Legal Sustainability Commercial Digital and E-commerce Technology and more.
Primary Purpose:
Responsible for managing level 1 customer support. The Admin I willbe responsible forproviding direct support to store personnel as well as customers to ensure proper service levels are met based on the hours of the contact excellent customer service to both internal and external customer loyalty through engagement via phone and email. Provide clear information or directionregardingactions required by customers (internal and external)in order tofully address their direct support to store personnel and customers for Technology Merchandising Store Maintenance Operations Order Add/Cuts OrdercallBlockPolling;onlineorders;digitaloffers;and loyalty programs.
This position can be based in one of our offices located in Salisbury NC Scarborough ME Quincy MA Carlisle PA and Hyattsville MD.
**Please Note: This is a remote role; however candidates must reside near the designated work location as periodic onsite attendance may be required. **
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties and Responsibilities:
Support inbound customer inquiries
Support email/survey/Contact Us customer inquiries
Work with customers and stores to document resolve and/or escalate problems being part of the process accurately record required contact information and problem description in theappropriate application. Call contentappropriate notifications error messages problemclassificationand severity are critical to the problem review and resolution process.
Provideappropriate resolutionat the first point of contact if unsolved issues as needed.
Gather data during the problem-solving process analyze the situations and provide solutions.
Utilize logical problem-solving skills and techniques to troubleshoot and resolve complex problems reported by stores and customers.
Be alert to urgent or severe issues for immediate escalation as well as trends that may negativelyimpactthe company.
Take ownership of all calls and cases/tickets opened; track the contact status to resolutionutilizingtheappropriate application.
Escalate complex and/orhigh priorityproblems toappropriate coworkers support groups or vendors for resolution.
Ensure proper notification and escalation procedures are followed to update business users and customers.
Qualifications:
Demonstrate excellent writing grammar and computer skillsin order tomeet department standards.
Demonstrate empathy and responsiveness to customers concerns.
Up to 2 years of relevant experience
High school diploma or equivalent
ME/NC/PA/SC Salary Range:$19.00 - $28.50
IL/MA/MD/NY Salary Range:$21.85 - $32.77
Actual compensation offered to a candidate may vary based on their unique qualifications and experience internal equity and market conditions. Final compensation decisions will be madein accordance withcompany policies and applicable laws
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At Ahold Delhaize USA we provide services to one of the largest portfolios of grocery companies in the nation and were actively seeking top talent.
Our team shares a common motivation to drive change take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage care teamwork integrity (and even a little humor) we are dedicated to being a great place to work.
We believe in collaboration curiosity and continuous learning in all that we think create and do. While building a culture where personal and professional growth are just as important as business growth we invest in our people empowering them to learn grow and deliver at all levels of the business.
Required Experience:
Unclear Seniority
About Company
Ahold Delhaize is a global leader in supermarkets and e-commerce, at the forefront of sustainable retailing.
