Admin Asst II Administration

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Job Summary: The Utilization Management (UM) Admin provides essential administrative and clerical support to the Utilization Management department ensuring the smooth operation of daily workflows related to prior authorizations concurrent reviews discharge planning coordination and payer communications. This role serves as a critical liaison between UM nurses physicians payers and other hospital departments helping ensure timely and accurate processing of utilization review activities that support appropriate patient care and regulatory compliance.

Job Description:

Essential Responsibilities:

1. Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person. Greets and directs patients/families visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority.
2. Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed..
3. Schedules appointments and meetings and maintains calendars and schedules for assigned staff. Assists in preparation for conferences seminars and other department sponsored programs or events. Receives records and prepares related materials and performs other related duties as assigned.
4. Organizes and maintains department files records and databases following established procedures. Enters information from source documents into databases and/or spreadsheets.
5. Prepares routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays problems and errors.

Required Qualifications:

1. High School diploma or GED required. Associates degree preferred.
2. 1-3 years related work experience required.
3. Experience with computer systems required including web based applications and some Microsoft Office applications which may include Outlook Word Excel PowerPoint or Access.

Competencies:

1. Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.
2. Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff patients families and external customers.
3. Knowledge:Ability to demonstrate full working knowledge of standard concepts practices procedures and policies with the ability to use them in varied situations.
4. Team Work:Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas identifying issues and respecting team members.
5. Customer Service:Ability to provide a high level of customer service to patients visitors staff and external customers in a professional service-oriented respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying lifting pushing pulling objects. Sitting most of the time with walking and standing required only occasionally

Pay Range:

$21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.