Associate Director, HR Operations Programs

Job Description:

We are hiring amazing humans and we hope that includes you!

Are you looking for more than just a jobAt Chewyyoullfind yourself on a career path with other fantastic humans like part of a culture that values everything that you do who you are and the goals you have set for your want to give you the opportunity to grow earn competitive pay and be happy while you do but we love it.

Your Opportunity:

As the Associate Director HR Operations Programs you will play a meaningful role in transforming HR Shared Services. You will help shift it from a transactional support model to a scalable efficient HR Operations engine. You will use continuous improvement principles to reduce complexityeliminatedefects and improve the overall Team Member this role you will guide a team of HR Operations Program Managers toidentifyroot causes redesign processes and implement sustainable data-driven solutions.

You will partneracrossBusiness Leaders Strategic HR Business Partners and HR Centers of Excellence to define a future-state operating model that enables automation self-service and operational excellence at scale. Working with Chewys Enterprise People Analytics Team you will also play a key role inestablishingbusiness performance frameworks through defining key performance metrics and mature HR Operations business review rhythms to ensure continuous visibility and accountability. This role requires a balance of strategic vision and hands-on execution with a strong emphasis on process design governance and measurable outcomes.

WhatYoullDo:

• Lead the strategy and execution of HR Operations transformation initiatives

• Design and implement end-to-end HR workflows across the Team Member lifecycle ensuring alignment with business goals and HR strategy

• Lead the HR Operations Programs team to conduct deep process discoveryidentifydefect drivers and redesign workflows for improved efficiency and experience

• Coach and develop Team Members to build and expand capability within the team

• Apply continuous improvement methodologies including Lean Six Sigma principles toeliminatewaste reduce variation and standardize HR processes

• Establish define and evolve key performance indicators (KPIs) including Page 0 metric definitions to measure process effectiveness service quality and operational efficiency

• Build and scale HR Operations Business Review mechanisms including weekly review cycles to drive accountability visibility and data-driven decision making

• Leverage AI capabilities including agentic and workflow-based automation tooptimizeHR processes reduce manual effort and improve service delivery

• Collaborate with HR COEs HR Systems Compliance and Shared Services teams to ensure solutions are scalable compliant and technology-enabled

• Develop a high-performing team of HR Operations Programs professionals providing direction coaching and accountability for program delivery and outcomes

• Empower Team Members through delegation recognition and opportunities to lead high-impact initiatives

• Drive intentional and comprehensive change management and adoption strategies to ensure successful implementation and sustained impact of redesigned processes

WhatYoullNeed:

• Bachelors degree in Business Human Resources or related field

• 8 years of experience in Program Management Process ImprovementorHumanResources Operations in a fast-paced environment

• Lean Six Sigma or PMP certification

• Experience leading teams through large-scale transformation process redesign or operational excellence initiatives within HR Customer Service or similar functions

• Proven ability to lead and develop high-performing teams and manage multiple complex programs simultaneously

• Demonstrated ability to influence and partner with senior Team Members across functions

• Strong analytical skills with the ability to define metricsroot cause analysis and drive data-informed decisions

• Strong knowledge of process design systems thinking workflow optimization and continuous improvement methodologies

• ExperienceusingAI (including agentic or workflow-based automation) to drive process optimization and operational efficiency

• Position may require travel

Bonus

• Masters of BusinessAdministrationor advanced degree

• Experience with systems and workforce management platforms like Workday UKG Pro Workforce Management ServiceNow Snowflake Tableau

• Experience designing self-service or automation-enabled HR operating models

• Background in e-commerce operations or high-growth environments

• Experience building governance frameworks and performance management systems for operational processes

WhatYoullGet:

• A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere--different placesand differentwalks of life. It is what makes them unique. Likewise Chewtopians areencouragedto bring their perspectives to deliver on our mission!

• Work in a culture that careswith managers who value you and your career empowered to think big thrive on delivering results and to become your best.

• Development of meaningful connectionswith a diverse group of Chewtopiansthrough Team Member Resource Groups and celebrate inclusivity with various company events programs and activities.

• Comprehensive medical dental vision benefits in additionto wellness programsand resources enablingyou to be your best self in and outside of work.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidates relevant experience education and work addition this position is eligible for 401k and a new hire and annual equity grant. C08 positions may also be eligible for annual bonus.

We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at .

Exempt salary team members have unlimited PTO subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact .

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