Accounts Receivable & Collections Analyst

At Azentanew ideasnew technologiesand new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development clinical and advanced cell therapies for the industrys top pharmaceutical biotech academic and healthcare institutions globally. Within Azenta the Sample Repository Services (SRS) business provides industry-leading biobanking sample storagelogistics laboratory services and specimen management solutions that help customers safeguard and maximize the value of their critical biological materials.

HowYoullAdd Value:

The Accounts Receivable & Collections Analyst will support cash collection and help improve the SRScollectionsfunction. This individual contributor will manage an assigned customer portfolio resolve past-due balances and contribute to more effective processes for account follow-up dispute management cash forecasting and reporting. Working with Finance Billing Commercial ProjectManagementand Operations you will investigate payment delays coordinate resolution andidentifyopportunities to prevent recurring issues. Success requires hands-oncollectionsexperience strong follow-through analytical skills and a willingness to improve how the workflows.

WhatYoullDo:

Collections and Customer Account Ownership:

• Own collection activity for an assigned business-to-business customer portfolio; prioritize accounts by aging balance risk and payment history to improve cash flow and reduce overdue receivables

• Engage customer accounts payable procurement and business contacts to resolve payment barriers secure commitments and follow through on promised payments whilemaintainingproductive relationships

• Reconcile customer accounts and investigate short payments deductions unapplied cash and invoice discrepancies with Billing and Cash Application; document actions owners and next steps.

• Escalate payment risk and unresolved balances promptly; recommend payment arrangements credit reviews or other action within established policies and approval requirements

Dispute Resolution and Business Partnership:

• Investigate disputes involving purchase orders pricing service documentation customer portals or billing accuracy; coordinate with internal owners and escalate complex issues to Finance leadership

• Identifyrecurring causes oflate paymentand partner with Commercial Project Management Billing and Operations to prevent repeat issues and improvethe customerexperience

Process Improvement:

• Follow established collection priorities outreach cadences and escalation procedures; recommend practical improvements and helpmaintainstandard operating procedures.

• SupportAzentasLean culture byidentifyingrecurring problems andparticipatingin improvements that reduce manual work rework and time to collect.

• Support ERP andcollectionsworkflow improvements by documenting issues testing system changes and adopting new reporting and automation tools.

• Share account insights and effective practices with colleagues; complete assigned actions oncollectionsimprovement projects and track results

Cash Forecasting Reporting and Controls:

• Provide portfolio-level cash collection estimates based on open invoices customer commitments and dispute status; update expected payment dates and explain differences from actual receipts.

• Prepare andmaintainreporting on overdue balances aging payment commitments and dispute status; support days sales outstanding analysis and distinguish cash recovery from credits and write-offs.

• Summarize account risks expected collections and outstanding actions for Finance leadership; help track the results of process improvements.

• Maintainaccurateaccount records and supporting documentation;providecollectability insights to Accounting and support close and audit requests while following approval and control requirements

WhatYoullBring:

Required Qualifications:

• Minimum of4years of relevant experience in business-to-business collections accounts receivable or credit and collections including direct responsibility for customer account follow-up and payment resolution

• Demonstrated ability to resolve past-due balances reconcile customer accounts andidentifyrecurring payment issues

• Strong understanding of the invoice-to-cash process including billing payment terms account reconciliation deductions dispute management and cash application

• Experience using an enterprise ERP or receivables platform; strong Excel skills including pivot tables lookups and account-level data analysis

• Strong customer communication analytical and problem-solving skills; ability to organize an assigned portfolio meet deadlines and work effectively with internal partners

• Bachelors degree in Accounting Finance Business Administration or a related field or an equivalent combination of relevant education and professional experience

Preferred Qualifications:

• Experience with Oracle ERP and reporting or automation tools such as Tableau Power BI or Excel Power Query

• Experience in life sciences healthcare oranothercomplex business-to-business services environment with recurring and project-based billing

• Experience contributing tocollectionsprocess improvements financial system changes or Lean and other structured improvement initiatives

Join us and help enable lifechanging discoveries by keeping critical life science systems running reliablyevery day.

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*This position is currently not eligible for any employment sponsorship.*

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race color age religion gender sexual orientation gender identity national origin disability or veteran status.

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience education (including licensure and certifications) qualifications performance and geographic location among other relevant business or organizational needs.